Retail Sales Associate Part Time at BJ's Wholesale Club

New York, New York, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Acts with honesty and integrity
Leads with the member in mind to address concerns and escalate as appropriate
Ensures a safe and positive environment for members and team
Embraces inclusion and diversity through collaboration and respect
Works as a team to achieve goals
Moves with speed and agility
Innovates and adapts
Maintains a friendly and positive attitude
Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card
Understands how to access and read production and/or financial performance reporting for the department

Responsibilities

Execute Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyalty Programs
Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries
Provide excellent and efficient member service
Carry out job functions and responsibilities as assigned
Support the application of club policies, procedures, and compliance
Strive for flawless execution and hold accountable
Deliver service excellence through all points of contact
Resolve and deescalate member concerns
Commit daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Deliver GOLD club standards daily: Fast, Friendly, Full, Fresh, Clean; Grand opening look; all items stocked and promotional plans executed; maintain visible accurate signage; clean and organized inside and out
Promote BJ’s value proposition regarding acquisition, retention, perks, and Member experience
Convert potential members by actively pitching all membership programs in accordance with company policies and practices
Sell BJ’s membership products to potential new and existing members with high energy and determination
Drive toward goal achievement defined by business benchmarks and results
Deliver superior customer service as first line point-of-contact regarding membership and credit card applications

Skills

Key technologies and capabilities for this role

Customer ServiceRetail SalesMerchandise ReturnsExchangesLoyalty ProgramsCross-Selling

Questions & Answers

Common questions about this position

What benefits are offered to part-time Retail Sales Associates?

Benefits include weekly pay, free BJ’s memberships for you and a household member, generous paid time off, flexible health benefits with medical, dental, vision, HSA, and FSA options, 401(k) with company match, and an employee stock purchase plan at a 15% discount. Eligibility requirements vary by position.

Is this a full-time or part-time position?

This is a part-time position.

What skills or qualities are important for this role?

Key qualities include providing excellent member service, acting with honesty and integrity, embracing inclusion and diversity, working collaboratively as a team, maintaining a friendly and positive attitude, and delivering service excellence through Greet, Anticipate, Appreciate (GAA) standards.

What is the company culture like at BJ’s Wholesale Club?

The culture emphasizes teamwork, purpose, opportunity, flawless execution, accountability, inclusion, diversity, collaboration, speed, agility, innovation, and a strong focus on member service with GOLD standards.

What makes a strong candidate for this Retail Sales Associate role?

Strong candidates excel in customer service, handle returns, exchanges, and inquiries efficiently, support loyalty programs, commit to club policies and GOLD standards, and demonstrate a team-oriented attitude with a focus on member satisfaction.