Retail Sales Associate Part Time at BJ's Wholesale Club

Bel Air, Maryland, United States

BJ's Wholesale Club Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Retail, WholesaleIndustries

Requirements

  • Must be available Sunday 12pm-8:15pm, Monday/Tuesday 2pm-10:15pm
  • Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card
  • Understand how to access and read production and/or financial performance reporting for your department
  • Acts with honesty and integrity, leads with the member in mind, embraces inclusion and diversity, maintains a friendly and positive attitude
  • Availability for part-time employment

Responsibilities

  • Execute Acquisition 365, renew, upgrade, and cross-sell BJ’s Loyalty Programs
  • Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries
  • Provide excellent and efficient member service
  • Promote BJ’s value proposition regarding acquisition, retention, perks, and the Member experience
  • Convert potential members by actively pitching all membership programs in accordance with company policies and practices
  • Sell BJ’s membership products to potential new and existing members with high energy and determination
  • Drive toward goal achievement defined by business benchmarks and results
  • Deliver superior customer service to Members as a first line of support
  • Greet, Anticipate, Appreciate (GAA) members and deliver GOLD Member Standards
  • Ensure a safe and positive environment, resolve and deescalate member concerns
  • Maintain club standards: Grand opening look daily, all items stocked, promotional plans executed, visible accurate signage, clean and organized inside and out
  • Carry out job functions as assigned, support club policies, procedures, and compliance
  • Work as a team to achieve goals, innovate, adapt, and move with speed and agility

Skills

Key technologies and capabilities for this role

Customer ServiceSalesMerchandise ReturnsExchangesLoyalty ProgramsCross-Selling

Questions & Answers

Common questions about this position

What benefits are offered to part-time Retail Sales Associates?

Benefits include weekly pay, free BJ’s memberships for you and a household member, generous paid time off, flexible health benefits with medical, dental, vision, HSA, and FSA options, 401(k) with company match, and an employee stock purchase plan at a 15% discount. Eligibility requirements vary by position.

Is this a remote position or does it require on-site work?

This is a part-time retail position requiring availability for specific on-site shifts at the club, such as Sunday 12pm-8:15pm and Monday/Tuesday 2pm-10:15pm.

What skills or qualities are needed for the Retail Sales Associate role?

Key skills include executing loyalty programs like Acquisition 365, handling merchandise returns, exchanges, pick-ups, and customer inquiries, providing excellent member service, acting with honesty and integrity, embracing inclusion and diversity, and maintaining a friendly positive attitude.

What is the company culture like at BJ’s Wholesale Club?

The culture emphasizes teamwork, purpose, flawless execution, accountability, honesty, integrity, inclusion, diversity, collaboration, speed, agility, innovation, and delivering GOLD member standards with a focus on member service excellence.

What makes a strong candidate for this Retail Sales Associate position?

Strong candidates must be available for the specified shifts, demonstrate excellent customer service, handle loyalty programs and returns efficiently, act with integrity, embrace diversity, and commit to team goals and GOLD club standards.

BJ's Wholesale Club

About BJ's Wholesale Club

N/AHeadquarters
N/AYear Founded
N/ACompany Stage

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