Sales Associate (Remote)
VoltusSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Retail, WholesaleIndustries
Requirements
- Full open availability required
- Ability to carry out job functions and responsibilities as assigned
- Support application of club policies, procedures, and compliance
- Act with honesty and integrity, lead with the member in mind, and escalate concerns as appropriate
- Ensure a safe and positive environment for members and team
- Embrace inclusion and diversity, working collaboratively with respect
- Work as a team to achieve goals, moving with speed and agility
- Innovate and adapt quickly
- Maintain a friendly and positive attitude
- Understand how to access and read production and/or financial performance reporting for the department
- See the connection between consistent execution and business impact
Responsibilities
- Execute Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs
- Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries
- Provide excellent and efficient member service
- Promote BJ’s value proposition regarding acquisition, retention, perks, and Member experience
- Convert potential members by actively pitching all membership programs in accordance with company policies and practices
- Sell BJ’s membership products to potential new and existing members with high energy and determination
- Drive toward goal achievement based on business benchmarks and results
- Exhibit clear understanding of all BJ’s Membership options and Co-Brand credit card
- Deliver superior customer service as a first line point-of-contact for members
- Deliver service excellence through all points of contact, resolve and deescalate member concerns
- Commit daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
- Work as a team to deliver GOLD club standards daily, including Grand Opening Look (GOL)
- Ensure all items are stocked, promotional plans executed, visible accurate signage maintained, and club is clean and organized inside and out
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits are offered to full-time Retail Sales Associates at BJ's Wholesale Club?
Benefits include weekly pay, free BJ’s Memberships for you and a household member, generous paid time off for vacation, personal, sick days, holidays, bereavement, and jury duty, flexible health benefits with medical, dental, vision, HSA, and FSA options, a 401(k) with company match, and an Employee Stock Purchase Plan at a 15% discount.
Is this a remote position or does it require on-site work?
This information is not specified in the job description.
What skills or qualities are important for the Retail Sales Associate role?
Key qualities include full open availability, excellent member service, honesty, integrity, speed, agility, a friendly and positive attitude, collaboration, respect for inclusion and diversity, and commitment to GOLD Member Standards like Greet, Anticipate, Appreciate.
What is the company culture like at BJ's Wholesale Club?
The culture emphasizes teamwork, purpose, opportunity, flawless execution, accountability, honesty, integrity, inclusion, diversity, collaboration, respect, speed, agility, innovation, and delivering GOLD club standards with a member-first focus.
What makes a strong candidate for this Retail Sales Associate position?
Strong candidates have full open availability, experience in customer service, sales, or retail, a positive attitude, team-oriented mindset, and commitment to high service standards like resolving member concerns quickly and upholding club policies.
BJ's Wholesale Club
About BJ's Wholesale Club
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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