Retail Rock Climbing Lead at Dick's Sporting Goods

Avon, Ohio, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Sporting GoodsIndustries

Requirements

Flexible availability - including nights, weekends, and holidays
Prior retail sales experience (or customer-focused experience) preferred
Climbing certification required
Applicants must be at least 18 years old

Responsibilities

Drive engagement, training, and educational programs for customers and teammates in all aspects of climbing
Monitor climbing activities and provide assistance to climbers
Direct workflow and oversee daily operations of the climb department under the direction of the Assistant Store Manager
Drive the highest level of customer service within the department while engaging in behaviors aligned with company’s service and selling standards
Provide consultative advice and demonstrate excellent product knowledge to ensure a positive customer experience
Instruct climbing techniques for explorers of all ages and experience levels
Teach instructional lessons as needed or requested
Supervise climb sessions
Uphold Company standards for merchandise presentation, including floor sets, signing requirements, price changes, replenishment, recovery processes, and in-stock levels
Assist the store management team with general supervision, including opening and closing the store, and performing Front End and Cash Office functions
Assist manager with department scheduling, directing workflow, daily guide assignments, and monitoring project status
Communicate information to department guides regarding Company initiatives, programs, promotions, etc
Identify and correct safety concerns with the rock wall and climbing equipment by maintaining Company loss prevention standards and controls
Assist in creating, maintaining, and ensuring compliance of safety-related standard operating procedures for the building, service areas, climbing wall, and applicable field areas
Ensure the safety and security of teammates, customers, and property per local regulations
Ensure all certifications are completed and up to date
Assist with training associates on Company procedures and programs, including new associate training and cross-training current associates
Train and mentor new hires by sharing experience, knowledge, and best practices; provide timely feedback on projects, tasks, and deliverables
Manage team-building events at the rock wall with guides
Perform other tasks as assigned by management
Demonstrate Leadership Competencies: Ensures Accountability, Customer-Focus, Collaborative, Instills Trust, Decision-Quality/Decision-Making Abilities, Action-Oriented, Engagement Driver, Talent Developer, Effective Team Building Skills, Plans & Aligns

Skills

Rock Climbing

Climbing Instruction

Customer Service

Team Supervision

Retail Operations

Merchandise Presentation

Product Knowledge

Instructional Lessons

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters

1948Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.

Closure of 35 stores in California may impact regional sales and brand presence.

Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.

The company has a strong omnichannel presence, integrating online and physical stores.

DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.

The rise of 'athleisure' fashion aligns with DICK'S product offerings.

DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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