Retail Master Club Fitter at Dick's Sporting Goods

Charlottesville, Virginia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Sporting Goods, GolfIndustries

Requirements

1-3 years retail experience preferred
1-3 years golf industry experience preferred
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented

Responsibilities

Build golfer relationships and work one-on-one with the golfer and teammate to ensure a positive club fitting experience
Support the Operations Sales Manager in achieving company objectives in sales performance, profit contribution, and profit and loss controls by overseeing the sales effort in the department
Train and certify all club fitters
Focus on driving sales specifically in services related areas, such as simulator, putting green, Special Orders, Pre-Owned, club fitting and repair programs, accessories, etc
Consistently analyze Golf sales reports and data to understand business results and opportunities and communicate the results to teammates
Establish and maintain effective relationships with customers and gain their trust and respect by using diplomacy and tact; ensure that customers are greeted and acknowledged; offer customers assistance as needed or requested
Monitor the sales, customer service, and operational efforts of the selling floor
Serve as point of contact for customers and teammates to provide golf services knowledge and communicate the company’s golf services standards
Maintain thorough knowledge of products and services, merchandise promotions, test merchandise, and advertising
Manage store services sales by performing customer club fittings and repairs
Train teammates on all aspects of services; specialized selling techniques, services technology, etc
Ensure department scheduling, workplace, and daily teammate assignments are on task
Help communicate information to department teammates regarding Company initiatives, programs, promotions, services, etc
Assist the store management team with general supervision in the store in accordance with Company policies and procedures including opening and closing the store and coverage as assigned - Key Carrier
Plan and execute all golf directives
Ensure the store is achieving shrinkage goal by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for
Comply with all federal, state, and local regulations regarding store operations
Perform all other tasks assigned by management

Skills

Club Fitting

Club Repair

Golf Sales

Customer Service

Sales Training

Data Analysis

Product Knowledge

Team Leadership

Customer Relationships

Operational Management

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters

1948Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.

Closure of 35 stores in California may impact regional sales and brand presence.

Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.

The company has a strong omnichannel presence, integrating online and physical stores.

DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.

The rise of 'athleisure' fashion aligns with DICK'S product offerings.

DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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