Retail Equipment Services Lead at Dick's Sporting Goods

Fayetteville, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Sporting GoodsIndustries

Requirements

Fully trained in sales and register functionality
Skilled in building, maintenance, and repair of all types of equipment from entry level to high end, including bikes (minor repairs, flat tires, parts replacement, accessories fitting, safety checks, cleaning, degreasing, lubricating) and snow equipment (base cleaning, sharpening, waxing, brushing, polishing, detuning)
Ability to diagnose faults, damage, and wear to provide accurate estimates and educate athletes
Leadership competencies: Ensures Accountability, Customer-Focus, Collaborative, Instills Trust, Decision-Quality/Decision-Making

Responsibilities

Operate the store’s service department, including scheduling and maintenance to maintain high quality, safety standards, and extraordinary service
Preserve complete and accurate shop records and maintain record-keeping systems
Schedule and monitor production and throughput of shop work to meet customer demand
Complete post-accident inspections and reports as necessary
Own scheduling and inspection/repair process for operations to ensure equipment availability
Assist with maintaining equipment and ensuring a clean, secure, and safe work environment
Properly utilize company systems to check equipment in and out
Partner with the Community Team to promote equipment service offerings
Lead the shop team in all services, assemble new equipment, and perform quality checks
Assist and educate athletes with purchases, including usage and maintenance of equipment and accessories
Support company standards of selling and customer service by greeting athletes, maintaining product knowledge, and contributing to sales results
Work with management to build, train, and certify a team of Technicians
Handle risk by ensuring shop employees are trained, certified, and meet vendor quality/safety specs
Train and mentor new hires by sharing experience, knowledge, best practices, and providing timely feedback

Skills

Key technologies and capabilities for this role

equipment maintenanceequipment repairschedulingrecord keepingsafety inspectionssalesregister operationsshop operationspost-accident inspections

Questions & Answers

Common questions about this position

What are the main responsibilities of the Equipment Services Lead?

The role involves operating the store’s service department including scheduling and maintenance, building, maintenance and repair of equipment like bikes and snow gear, preserving shop records, and assisting with sales and customer service.

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What skills are needed for bike and snow equipment services?

Skills include minor bike repairs like changing flat tires and replacing parts, routine safety checks, cleaning and lubricating; for snow equipment, base cleaning, sharpening, waxing, brushing, polishing, and detuning tips/tails.

What is the company culture like at House of Sport?

The company obsesses over athletes, delivers first-class service, inspires teammates, challenges retail norms, and is committed to creating an inclusive and diverse workforce reflecting the communities served.

What makes a strong candidate for this role?

A strong candidate should be ready to obsess over the athlete, lead the shop team in equipment services, ensure high quality and safety standards, and support sales and customer service to make a difference in the community.

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters

1948Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.

Closure of 35 stores in California may impact regional sales and brand presence.

Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.

The company has a strong omnichannel presence, integrating online and physical stores.

DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.

The rise of 'athleisure' fashion aligns with DICK'S product offerings.

DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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