Retail Customer Service Associate Full Time at BJ's Wholesale Club

Benefits include weekly pay, free BJ’s memberships for you and a household member, generous paid time off for vacation, personal, sick days, holidays, bereavement, and jury duty, flexible health benefits with medical, dental, vision, HSA, and FSA options, a 401(k) with company match, and an employee stock purchase plan at a 15% discount.

This information is not specified in the job description.

Key qualities include honesty and integrity, leading with the member in mind, maintaining a friendly and positive attitude, embracing inclusion and diversity, working collaboratively as a team, moving with speed and agility, and delivering service excellence through Greet, Anticipate, Appreciate (GAA) standards.

The culture emphasizes a world-class team of over 30,000 members making real impact, purpose and opportunity, flawless execution with accountability, teamwork, inclusion, diversity, collaboration, speed, agility, innovation, and delivering GOLD club standards with commitment and pride.

Strong candidates demonstrate superior customer service, ability to monitor entrance/exit activity and perform merchandise protection, resolve member concerns with de-escalation, ensure a safe environment, and commit to GOLD standards like GAA while understanding department performance reporting.