Restaurant Onboarding Associate at Deliveroo

Manchester, England, United Kingdom

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£26,600 – £32,600Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, HospitalityIndustries

Requirements

Strong phone presence with excellent communication and listening skills
The confidence to make regular outbound calls
IT literate (including a range of Microsoft software; Salesforce knowledge desirable)
Organisational skills and attention to detail
Experience in account management, sales or customer service desirable
Work to demanding targets
Emotional intelligence and empathy
Get up and go attitude

Responsibilities

Support newly signed partners within their first 2 months on the Deliveroo platform
Act as the link between restaurants and Deliveroo
Ensure partners are competent with the tools provided and building for success
Encourage partners in creating adverts and making their menu stand out
Work cross-functionally within the Manchester Team (Sales and Account managers) to ensure smooth partner journey
Lead the relationship with newly signed restaurants to build continued engagement and trust
Handle many outbound calls in a timely manner
Keep up to date with relevant administrative tasks for each restaurant managed
Ensure partners are successful, resulting in consistent order takings
Make sure restaurants are comfortable with processes and systems
Act as the liaison between restaurants and the photography team

Skills

Outbound Calls

Account Management

Customer Service

Sales

Microsoft Office

Salesforce

Communication Skills

Organisational Skills

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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