Responsable de la formation des clients at MaintainX

Montreal, Quebec, Canada

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial, IoT, SaaS, Operations ManagementIndustries

Requirements

Minimum de cinq (5) ans d’expérience dans un rôle lié à l’éducation, tel que la formation client, la formation et l’habilitation, l’apprentissage et le développement, ou l’enseignement
Minimum de trois (3) ans d’expérience en développement de contenu eLearning
Maîtrise des outils de production vidéo tels que Camtasia
Maîtrise des outils de création de cours tels qu’Articulate, Adobe Captivate ou Parta
Familiarité avec les systèmes de gestion de l’apprentissage (LMS)
Expérience en collaboration avec des experts en la matière (SME) pour l’idéation et la révision du contenu
Expérience en localisation de contenu éducatif pour des publics internationaux
Excellente capacité à communiquer des concepts techniques de façon accessible et concise
Grande minutie en ce qui concerne la grammaire, l’esthétique et la cohérence

Responsibilities

Définir les exigences en matière de contenu éducatif, en consultation avec des experts internes, afin de soutenir le développement des principales compétences liées au MRO chez nos clients
Faire des recherches sur les personas clients pour comprendre ce qui les motive à en apprendre davantage sur le produit MaintainX
Utiliser des modèles tels qu’ADDIE et SAM pour développer du contenu pédagogique qui aide les clients à adopter les nouvelles fonctionnalités et les fonctionnalités existantes de MaintainX
Gérer le pipeline de localisation pour le contenu éducatif
Effectuer régulièrement des audits des canaux éducatifs, tels que MaintainX Academy et la bibliothèque vidéo MaintainX, afin d’identifier le contenu nécessitant des mises à jour
Développer et exécuter une stratégie de maintenance du contenu alignée sur la feuille de route du produit et sur l’engagement/impact des clients
Contribuer à définir la feuille de route de la formation client en collaboration avec votre équipe élargie
Fournir des conseils aux autres membres de l’équipe de formation client en matière de conception de curriculum et de contenu

Skills

Key technologies and capabilities for this role

eLearningContent CreationInstructional DesignVideo ProductionLocalizationCustomer TrainingMROLearning PathwaysCertifications

Questions & Answers

Common questions about this position

What experience is required for the Customer Training Manager role?

A minimum of five (5) years of experience in an education-related role, such as customer training, training and enablement, or apprenticeship is required.

What are the main responsibilities of this position?

The role involves designing, producing, and updating educational content for customer training channels like MaintainX Academy and video library, developing eLearning modules and certifications, collaborating with client success, product, and marketing teams, and managing content localization efforts.

Is this a remote position or does it require office presence?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Customer Training Manager position?

Strong candidates will have 5+ years in education roles like customer training, experience using instructional design models like ADDIE and SAM, skills in content localization, and the ability to collaborate with cross-functional teams to create high-quality learning content.

MaintainX

SaaS platform for maintenance management

About MaintainX

MaintainX provides a digital platform designed for maintenance and operations management, primarily targeting industrial clients in sectors like manufacturing and food and beverage. The platform operates as a software-as-a-service (SaaS) solution, enabling businesses to track both reactive maintenance, which addresses issues as they arise, and preventive maintenance, which involves regular checks to avoid problems. MaintainX enhances operational efficiency by incorporating artificial intelligence for tasks such as real-time inventory management and asset management. Unlike many competitors, MaintainX offers an open API for easy integration with existing systems and provides educational resources through its Academy to help clients fully utilize the platform. The company's goal is to drive digital transformation in maintenance and operations, improving productivity and reducing manual work for its users.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$90.3MTotal Funding

SERIES_CCompany Stage

Industrial & Manufacturing, Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Company Equity

Stock Options

Risks

Emerging startups with similar SaaS solutions could erode MaintainX's market share.

Rapid technological advancements may strain MaintainX's resources to stay competitive.

Economic downturns in key industries could reduce spending on maintenance software.

Differentiation

MaintainX offers a comprehensive IoT-enabled maintenance platform for industrial teams.

The platform integrates AI to enhance predictive maintenance and operational efficiency.

MaintainX provides an open API for seamless integration with existing business systems.

Upsides

MaintainX raised $50M in Series C funding, boosting its growth potential.

The trend towards predictive maintenance aligns with MaintainX's AI-powered features.

Increased IoT adoption in industries drives demand for MaintainX's solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free