Resource Coordinator

Employment Type: Full-time Location Type: Remote

Position Overview:

CrowdStrike is a global leader in cybersecurity, dedicated to protecting the people, processes, and technologies that drive modern organizations. Our mission is to stop breaches by leveraging the world's most advanced AI-native platform. We are a mission-driven company that fosters a culture of flexibility, autonomy, and innovation. We are seeking talented individuals with a passion for cybersecurity and a commitment to our customers, community, and each other.

As a Resource Coordinator, you will provide critical support to the Professional Services team in a fast-paced environment. Your primary responsibilities will include ensuring prompt scheduling of customer engagements and effective resource allocation. You will work daily with Resource Coordinators, Leadership, and Project Managers to maintain accurate schedules in our systems and communicate effectively with internal and external stakeholders. This role reports to the Manager of Resource Management and involves collaboration with other Services Operations team members.

Responsibilities:

• Create and manage resource requests and bookings for CrowdStrike’s Professional Services engagements in the PSA system (FinancialForce).
• Conduct initial outreach to customers after deals close to coordinate project scheduling, kickoff meetings, and handoffs to CrowdStrike Services Delivery Project Managers.
• Coordinate with Services Delivery Leadership to schedule engagements and assign resources.
• Lead regular standup meetings with Leadership regarding resourcing to ensure timely scheduling of engagements.
• Facilitate proper system hygiene in the PSA tool by enforcing process compliance with consultants.
• Field incoming scheduling inquiries from customers and the sales team, and manage cancellations and postponements.
• Calculate and communicate delivery team availability to internal stakeholders, including Sales and Services Leadership.
• Help maintain written policies and procedures for all assigned functions.
• Manage reporting mechanisms and provide analysis on utilization trends, pipeline forecasts, and resource capacity.
• Manage and complete resource change requests, set up new hires in the PSA, and perform other resource maintenance tasks.

Requirements:

• A four-year degree (or equivalent) with an emphasis in Business Management or a related field.
• 1 year of experience performing duties similar to those listed above, or 2-4 years of experience demonstrating a strong working knowledge of customer service and operations, preferably within a professional services firm.
• High proficiency with Salesforce, PSA systems (FinancialForce preferred), and the Microsoft Office Suite.
• Ability to thrive in a dynamic work environment and adapt quickly to changing priorities.
• Excellent organizational, time management, and project management skills to handle multiple tasks simultaneously.
• Exceptional written and verbal communication skills.
• Ability to interact professionally, harmoniously, and productively with customers and/or internal team members at all levels.
• #LI-RL1
• #LI-Remote
• This role may require the candidate to periodically undergo and pass alcohol and/or drug tests during the course of employment.

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture.
• Market leader in compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holidays for recharge.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees regardless of level or role.
• Employee Networks, geographic neighborhood groups, and volunteer opportunities.