Residential Mortgage Assistant Sales Manager at M&T Bank

Burlington, Vermont, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, MortgageIndustries

Requirements

Adhere to the requirements of federal registration under the SAFE Act and maintain federal registration requirements
Bachelor’s degree and 3 years Residential Mortgage experience, OR in lieu of a degree, a combined minimum of 7 years higher education and/or work experience including a minimum of 3 years Residential Mortgage experience
2 years supervisory experience
General knowledge of personal computers and software
(Preferred) Excellent oral and written communication skills
(Preferred) Ability to interact with all levels of personnel
(Preferred) Strong interpersonal ability

Responsibilities

Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager
Manage the training process for the Loan Counselors including program development and on-going coaching/mentoring and problem resolution
Promote the Bank’s image in the marketplace through participation in various community events
Assist in the coordination and presentation of marketing materials
Respond to customer inquiries and complaints
Participate in weekly management support team meetings and follow up on any issues that need to be addressed
Keep abreast of changes and trends related to responsibilities of Loan Counselors
Assist in the usual managerial authority concerning staffing, performance appraisals, promotions, hiring, and terminations
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned

Skills

Residential Mortgage

SAFE Act

Loan Counselor Training

Coaching

Mentoring

Customer Service

Compliance

Staff Management

Performance Appraisals

Hiring

Community Engagement

Marketing Coordination

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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