Researcher Support Agent at Remitly

Beijing, Beijing, China

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, FintechIndustries

Requirements

Have proven technical aptitude that will enable you to become proficient in the use of internal systems
Be a good team player, enjoy collaborating and solving problems with others
Be motivated by meeting the standards and numbers set to improve performance
Demonstrate the ability to work alone with above average skills in self learning, prioritization, organization, and time management
Be an experienced problem solver, with a methodical approach to solving complex customer issues

Responsibilities

Providing high-quality customer support to all internal and external stakeholders
Acquiring and maintaining in-depth product knowledge to competently demonstrate all company products and services
Ensuring and maintaining high-quality data and content support
Supporting, researching, responding, and resolving inquiries within quick turnaround
Documenting accurately all customer interaction and escalate issues to next level team when necessary

Skills

Key technologies and capabilities for this role

Customer SupportTroubleshootingProblem SolvingProduct KnowledgeData EntryTime ManagementSelf LearningPrioritizationTeam Collaboration

Questions & Answers

Common questions about this position

What benefits are offered for this Researcher Support Agent role?

Benefits include medical and life insurance, long-service awards, marriage and new baby gifts, festivals and birthday gifts, annual medical check-ups, and flexible benefits via CIIC.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What salary or compensation can I expect for this role?

This information is not specified in the job description.

What key skills are required for the Researcher Support Agent position?

Requirements include proven technical aptitude for internal systems, being a good team player who enjoys collaborating and problem-solving, motivation to meet performance standards, strong self-learning, prioritization, organization, time management skills, and experience as a methodical problem solver.

What is the company culture like at Remitly for this team?

The Operations team thrives on collaboration, flexibility, innovation, and delivering high-quality outcomes to exceed customer expectations, while promoting a people-led environment that is a great place to work.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

Land your dream remote job 3x faster with AI

Try Jobo Free