Research Director, Win-Loss at Klue

London, England, United Kingdom

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CA$105,000 – CA$145,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, SoftwareIndustries

Requirements

Intermediate to senior level experience in B2B software, technology research, or consulting (e.g., business/technology analyst or consultant at Gartner, Forrester, IDC, 451 Group)
Experience working for a B2B tech company in roles such as product marketer, product manager, competitive intelligence, strategy, or another go-to-market role
Experience with customer/buyer intelligence and/or market research programs
Strong communicator and confident executive-level presenter
Loves both data and qualitative research; creative problem solver and strategic thinker
Experience managing multiple concurrent client projects while maintaining strict deadlines and quality standards
Superb interviewing and writing skills; ability to articulate complex theoretical ideas into action
Proven track record of exceeding performance targets, especially research interview targets
Strong technical aptitude and ability to quickly learn software programs
Experience with AI tools (e.g., ChatGPT, Perplexity, Gemini)
Familiar with survey creation, reporting, data analysis, and visualization tools

Responsibilities

Program design: Work with B2B software clients to create personalized win, loss, and churn research programs aligned with their learning objectives
Program delivery: Conduct deep detailed buyer and customer interviews to identify key insights, opportunities, and reasons for winning or losing deals
Program performance: Exceed interview targets, measured quarterly and annually
Data analysis: Provide clients with ongoing trend analysis updates and executive-level presentations of findings and recommendations
Collaborate: Work closely with client success team members to ensure smooth execution and strong client value realization
Client management: Drive renewal and growth opportunities; work closely with client success partner on all aspects of client management
Accountable for overall program success, including client satisfaction and on-time delivery

Skills

Key technologies and capabilities for this role

Win-Loss AnalysisCustomer InterviewsResearch Program DesignProgram DeliveryB2B ResearchCompetitive IntelligenceClient Management

Questions & Answers

Common questions about this position

What is the salary range for the Research Director position?

The salary range is CA$105K - CA$145K.

Is this a remote role or does it require office work?

This information is not specified in the job description.

What experience is required for this Research Director role?

Intermediate to senior level experience in B2B software, technology research, or consulting is required, such as roles like business/technology analyst, consultant at firms like Gartner or Forrester, or positions in product marketing, product management, competitive intelligence, or strategy at B2B tech companies.

What is the company culture like at Klue?

Klue values creativity, collaboration, innovation, and making a real impact, with a team focused on redefining the industry and helping customers win more through actionable insights.

What makes a strong candidate for the Research Director role?

Strong candidates have intermediate to senior experience in B2B software, technology research, or consulting, with skills in program design, buyer interviews, data analysis, client management, and collaboration.

Klue

AI-driven competitive intelligence platform

About Klue

Klue provides a competitive intelligence platform that helps businesses understand their market, competitors, and buyers. The platform uses artificial intelligence to gather data from millions of sources and highlights the most relevant insights for its users. This information is centralized, making it easy for teams to access and utilize. Klue offers features like battlecards and newsletters that deliver real-time intelligence to sales representatives, enhancing their ability to compete effectively. Unlike many competitors, Klue focuses on delivering a comprehensive view of the competitive landscape, which allows businesses to make informed strategic decisions. The goal of Klue is to enable its clients to improve their win rates and measure the impact of competitive intelligence on their revenue, ultimately providing a clear return on investment.

Vancouver, CanadaHeadquarters

2015Year Founded

$87MTotal Funding

GRANTCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Competitive base compensation

Extended health & dental benefits

Unlimited vacation

Employee Stock Option Plan

Pension fund

Yearly fully-paid trips to Vancouver headquarters

Free access to an online learning tool offering many engineering courses

Risks

Emerging AI-driven platforms could erode Klue's market share.

Rapid AI advancements may lead to technological obsolescence for Klue.

Customer privacy concerns could limit Klue's data collection capabilities.

Differentiation

Klue uses AI to provide actionable competitive intelligence insights efficiently.

The platform integrates with Salesforce for consistent and reliable data insights.

Klue's AI-Generated Strengths and Weaknesses feature reduces manual analysis time significantly.

Upsides

Klue's rapid growth is validated by its inclusion in Deloitte's Fast 50 and 500 lists.

The launch of Klue Win-Loss aids unbiased decision-making in product and market strategies.

Generative AI and LLMs enhance the depth and accuracy of Klue's insights.

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