Research Analyst at Klue

Vancouver, British Columbia, Canada

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CA$75,000 – CA$95,000Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Competitive Intelligence, B2B SaaSIndustries

Requirements

Clear, concise, and professional communication across interviewing, writing, and presentations
Strong qualitative research skills: probing, active listening, narrative building, and thematic analysis
Excellent organization and project management, with comfort juggling multiple Customer engagements
Analytical mindset with the ability to identify patterns and connect insights through critical thinking
High emotional intelligence, Customer-obsessed mindset, and proactive approach to Customer satisfaction
Self-directed work style with strong judgment and a “no-limits” mindset in a fast-paced environment
Natural curiosity and a desire to uncover insights others might miss
(Nice-to-Have) Experience in win-loss, B2B tech

Responsibilities

Own Premium and Expert program delivery end-to-end—guiding Customers through onboarding, interviews, and analysis, while ensuring every program delivers actionable insights
Conduct win, loss, churn, and seller interviews with skill and depth, uncovering meaningful insights that drive Customer strategy and satisfaction
Transform interview data into compelling research briefs, executive summaries, and actionable narratives that Customers can use to make strategic decisions
Build trusted relationships with Customer program managers, manage expectations, prevent scope creep, and identify opportunities to expand engagement and impact
Partner with CSMs, PMAs, and Research Directors to align on account strategy, maintain accurate internal documentation, and improve program processes
Drive workflow optimization, automation, and AI-assisted research initiatives to improve efficiency and research quality across the team
Invest in your own skills—master interviewing, analysis, AI-assisted research, and Customer-facing communication while contributing to the evolution of Klue’s research practice

Skills

Key technologies and capabilities for this role

qualitative researchinterviewingnarrative analysiscustomer insightswin-loss analysischurn analysisresearch briefsexecutive summariescustomer communicationprogram management

Questions & Answers

Common questions about this position

What is the salary range for the Research Analyst position?

The salary range is CA$75K - CA$95K.

Is this role remote or hybrid, and what's the location policy?

The position is hybrid.

What key skills are required for the Research Analyst role?

Key skills include conducting win-loss-churn interviews, qualitative analysis and narrative development, customer partnership and communication, cross-functional collaboration, and driving workflow optimization with AI-assisted research.

What is the company culture like at Klue for this role?

Klue fosters a high-trust, high-growth team that values curiosity, ownership, and continuous improvement.

What makes a strong candidate for this Research Analyst position?

Strong candidates excel in research program leadership, interview skills, insight analysis, customer partnerships, and continuous improvement, with a passion for customer insights and growth into senior roles.

Klue

AI-driven competitive intelligence platform

About Klue

Klue provides a competitive intelligence platform that helps businesses understand their market, competitors, and buyers. The platform uses artificial intelligence to gather data from millions of sources and highlights the most relevant insights for its users. This information is centralized, making it easy for teams to access and utilize. Klue offers features like battlecards and newsletters that deliver real-time intelligence to sales representatives, enhancing their ability to compete effectively. Unlike many competitors, Klue focuses on delivering a comprehensive view of the competitive landscape, which allows businesses to make informed strategic decisions. The goal of Klue is to enable its clients to improve their win rates and measure the impact of competitive intelligence on their revenue, ultimately providing a clear return on investment.

Vancouver, CanadaHeadquarters

2015Year Founded

$87MTotal Funding

GRANTCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Competitive base compensation

Extended health & dental benefits

Unlimited vacation

Employee Stock Option Plan

Pension fund

Yearly fully-paid trips to Vancouver headquarters

Free access to an online learning tool offering many engineering courses

Risks

Emerging AI-driven platforms could erode Klue's market share.

Rapid AI advancements may lead to technological obsolescence for Klue.

Customer privacy concerns could limit Klue's data collection capabilities.

Differentiation

Klue uses AI to provide actionable competitive intelligence insights efficiently.

The platform integrates with Salesforce for consistent and reliable data insights.

Klue's AI-Generated Strengths and Weaknesses feature reduces manual analysis time significantly.

Upsides

Klue's rapid growth is validated by its inclusion in Deloitte's Fast 50 and 500 lists.

The launch of Klue Win-Loss aids unbiased decision-making in product and market strategies.

Generative AI and LLMs enhance the depth and accuracy of Klue's insights.

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