Representative I - Pharmacy Advisor at CVS Health

Texas Twp, Michigan, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, PharmacyIndustries

Requirements

Minimum of 1 year in a customer service or call center environment (call center preferred; doctor's office experience must involve managing 75+ calls/day)
Effective and empathetic communication style for managing inbound calls and communications with clients and team members
Computer experience with proficiency in Microsoft Outlook, Word, and Excel
Basic alphanumeric data entry skills with attention to accuracy and quality
Intermediate math skills with attention to detail and quality
High School diploma or GED
Adequate home internet (high speed preferred; minimum 50 mb/sec download and 5 mb/sec upload; include screenshot at top of resume)
List city/state at top of resume

Responsibilities

Make outbound calls to patients and handle inbound return calls to assist with refilling medications
Educate members on the value and purpose of the Pharmacy Advisor program, client-related messages, medication ordering processes, and medication cost savings opportunities
Support requests received via fax
Transfer members with clinical questions to a consulting Pharmacist as necessary
Potential cross-training to support other clinical services based on business needs

Skills

Customer Service

Outbound Calls

Inbound Calls

Medication Refills

Patient Education

Pharmacy Support

Bilingual Spanish

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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