Renewals Specialist (German)

Position Overview

• Location Type: Remote (UK)
• Employment Type: Full Time
• Salary: Not specified

1Password is a leader in providing secure, user-friendly password management and identity protection solutions, trusted by millions of users worldwide. 1Password has also branched into Extended Access Management to ensure a secure sign-in for every app on every device. At 1Password, we believe in creating a culture that values diversity, innovation, and personal growth, offering a collaborative environment where every team member can thrive. We all have important information we need to manage, and protecting it should be easy. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty, and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

We are seeking a highly motivated Renewals Specialist to join our dynamic team. The Renewals Specialist will be responsible for managing the renewals process for our security software products, ensuring high customer retention rates and working with the broader go-to-market (GTM) organization to foster long-term relationships with our clients. The ideal candidate will have a well-rounded background in sales, customer success, or account management, with a passion for delivering exceptional service. This is a remote opportunity.

Requirements

• Language Skills: Fluent written and spoken communication skills in both English and German.
• Experience: 2+ years of experience in renewals, account management, or customer success in a software or technology environment.
• SaaS Understanding: Practical understanding of SaaS (Software as a Service) business models and recurring revenue principles.
• Communication Skills: Great communication and interpersonal skills, with a customer-focused mindset.
• Technical Skills: Proficient in Salesforce, Gainsight, and other tooling.
• Analytical Skills: Good analytical skills and ability to interpret data to drive decision-making.
• Teamwork: Demonstrated experience working with a collaborative team.

Responsibilities

• Renewal Management: Support the entire renewal process for existing customer accounts, ensuring timely and accurate renewal of contracts.
• Customer Relationship Management: Build and maintain meaningful relationships with clients to understand their needs, address concerns, and identify opportunities to provide tailored solutions that add value.
• Data Analysis and Reporting: Analyze renewal metrics and trends to identify areas for improvement and develop strategies to enhance customer retention, including the evaluation of license usage and true-up requirements.
• Collaboration: Work closely with sales, customer success, and product teams to ensure a seamless renewal experience and address customer needs effectively.
• Customer Engagement: Proactively reach out to customers prior to contract expiration to discuss renewal options and address any potential issues.

Application Instructions

• Not specified. (Please refer to the 1Password career website for application details.)