Renewals Specialist

Costa Rica

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Government Technology, SaaS, Cloud ServicesIndustries

Requirements

Candidates should be early in their career, fluent in both Spanish and English, possess exceptional written and verbal communication skills, and demonstrate comfort interacting with all levels of a professional organization. Strong time management and organizational skills, along with the ability to navigate multiple software platforms, are also required, and a background in Customer Service, Business Administration, Banking, or Finance may be ideal.

Responsibilities

The Renewals Specialist will prepare renewal quotes for Granicus contracts, manage agreements efficiently and accurately within the contract management system, review and complete action items on the Salesforce dashboard, contact and follow up with clients and partners to secure timely renewals, manage customer requests for contract amendments and escalations to Contract Specialists, identify upsell and expansion leads, partner with Sales and Customer Success to save at-risk renewals, validate client entitlements, ensure accurate post-signature processing of orders, and undertake additional renewals projects as assigned.

Skills

Account Management

Contract Processing

Customer Service

Renewal Management

Administrative Skills

Cross-functional Collaboration

Granicus

Digital solutions for government agencies

About Granicus

Granicus provides digital solutions specifically designed for government agencies and public sector organizations. Their software products help improve the efficiency and transparency of government operations. Granicus offers a variety of tools, including platforms for managing public meetings, live streaming legislative sessions, and facilitating citizen engagement and feedback. These solutions enable government entities to communicate better with citizens and deliver services online more effectively. Unlike many competitors, Granicus focuses exclusively on the GovTech market, catering to a wide range of clients from federal to local government levels. The company's goal is to enhance public engagement and streamline government processes through technology, generating revenue primarily through subscription-based services and professional support.

Core, West VirginiaHeadquarters

1999Year Founded

$10MTotal Funding

EARLY_VCCompany Stage

Government & Public SectorIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

401(k) Company Match

Paid Parental Leave

Group legal coverage

Risks

Integration challenges with Simpleview and SmartGov may delay product enhancements.

Focus on destination marketing could divert attention from core GovTech services.

Intensifying competition in the GovTech market pressures Granicus to innovate rapidly.

Differentiation

Granicus specializes in digital solutions for government agencies, enhancing public engagement.

The company offers subscription-based services, ensuring a steady revenue stream.

Granicus provides tools for managing public meetings and live video streaming.

Upsides

Increased demand for digital public engagement tools boosts Granicus' market potential.

Acquisitions of Simpleview and SmartGov expand Granicus' market share and service offerings.

Growing government funding for digital transformation projects offers new revenue streams.

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