Renewals Specialist

Employment Type: Full Time Location Type: Remote First (with option for in-office work near hubs)

Position Overview

Granicus is seeking an entry-level Renewals Specialist to manage and close a predetermined set of existing client accounts in a timely and efficient manner. This role involves working closely with Finance, Sales, and Legal teams to secure subscription renewals and process contract documentation and purchase orders.

About Granicus

Serving the People Who Serve the People, Granicus is a leading GovTech company transforming the industry by connecting governments and their constituents. We are dedicated to supporting our customers by meeting the needs of their communities with equitable and inclusive technology solutions. Granicus has been recognized on the GovTech 100 list for five consecutive years and named one of the best companies to work for by BuiltIn.

For over 25 years, Granicus has served 5,500 federal, state, and local government agencies and over 300 million citizen subscribers. Our comprehensive cloud-based solutions for communications, website design, meeting and agenda management, records management, and digital services empower stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada.

Responsibilities

• Prepare renewal quotes for Granicus contracts in your pipeline 120 days prior to expiration and submit to clients.
• Manage agreements efficiently and accurately from start to finish, including logging and updating the contract management system.
• Review and complete action items on the Salesforce dashboard in a timely manner.
• Contact and follow up with clients and partners in accordance with renewal processes to ensure timely renewal, with the expectation that 100% of the designated client accounts will be closed by the renewal date.
• Manage customer requests for contract amendments, merges, cancellations, and transfers; escalate to Contracts Specialist as appropriate.
• Review and interpret contractual terms and conditions with escalation to Contract Specialists as necessary.
• Identify upsell and expansion leads in client account reviews and log them promptly and accurately in Salesforce for sales engagement.
• Partner with Sales, Contract Specialists, and Customer Success to save any at-risk and late renewals.
• Validate client entitlements and other contract attributes.
• Ensure accurate post-signature processing of orders as they are received.
• Undertake additional renewals projects as assigned.

Requirements

• Early in career.
• Must be fluent in Spanish and English.
• Attention to detail is required.
• Exceptional written and verbal communication skills.
• Comfortable interacting with all levels of a professional organization.
• Outstanding interpersonal skills, customer service, and communication (in person, over the phone, and through electronic communications and social media).
• Must thrive in an environment of measurable performance management.
• Strong ability to navigate multiple software platforms.
• Strong time management and organizational skills.
• Ideal candidates may have a background in Customer Service, Business Administration, Banking, or Finance.

Application Instructions

• #CostaRica