Renewals Specialist at Poppulo

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Communications, Workplace TechnologyIndustries

Requirements

Strong interpersonal and communication skills, capable of building strong relationships with internal and external stakeholders
Proven ability to manage complex processes with attention to detail
Highly organized and detail-oriented
Thrives in a fast-paced environment
Flexible to work in regular UK shifts
Based in Bengaluru, India

Responsibilities

Oversee the entire renewal cycle, from quote creation to contract finalization, ensuring that renewals are completed well before contract end dates
Manage all administrative aspects of the renewal process, including reviewing previous contracts, generating accurate quotes, and creating precise order forms. Ensure all contract documentation is accurate and up-to-date
Collaborate with the Sales team to identify upsell opportunities by analyzing product usage data and customer needs. Work proactively to maximize account value and contribute to overall revenue growth
Partner with Customer Success, Account Managers, Legal, and Finance teams to ensure renewals are aligned with both customer expectations and internal business objectives. Help streamline processes for improved efficiency
Conduct renewal calls and meetings with key stakeholders, nurturing long-lasting relationships and ensuring customers fully understand their contract options. Proactively address customer concerns and seek to add value at every touchpoint
Meet and exceed renewals targets in a dynamic, fast-paced environment. Maintain a high level of performance while managing multiple accounts and deadlines
Act as a point of contact for customers, resolving any issues related to annual and multi-year subscription contracts efficiently and accurately. Ensure that any inquiries are addressed in a timely manner
Uphold Poppulo’s values and contribute to promoting an inclusive, supportive, and collaborative workplace. Play an active role in fostering a positive team culture

Skills

Renewals Management

Contract Renewals

Account Management

Customer Success

Upsell Opportunities

Quote Creation

Customer Relationships

Poppulo

Communication solutions for employee engagement

About Poppulo

Poppulo focuses on enhancing communication between businesses and their key audiences, including customers and employees. The company offers solutions that facilitate effective communication, recognizing it as a fundamental human need. Poppulo's products are designed to help organizations create meaningful connections and improve workplace experiences. Unlike many competitors, Poppulo emphasizes the importance of people in its approach, aiming to foster a more informed and connected world. The company's goal is to empower its customers to achieve impactful communication that leads to positive results.

Cork, IrelandHeadquarters

2012Year Founded

$34MTotal Funding

LATE_VCCompany Stage

Consulting, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

Flexible Work Hours

Educational Assistance

401(k) Company Match

Paid Vacation

Life Insurance

Wellness Program

Risks

Recent layoffs may indicate financial instability or restructuring challenges at Poppulo.

Adoption of Poppulo AI may face resistance from traditional communication teams.

Integration challenges from mergers may affect seamless service delivery.

Differentiation

Poppulo's Harmony platform integrates employee communications, digital signage, and workplace management.

Poppulo AI enhances productivity with intelligent insights and automation for communication teams.

Poppulo's omnichannel platform is trusted by 47 of the Fortune 100 companies.

Upsides

Poppulo AI boosts productivity and engagement with enterprise-grade AI capabilities.

The Engage '23 Conference highlights Poppulo's leadership in virtual industry events.

Poppulo's recognition as a top software reflects high demand for its communication solutions.

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