Renewals Manager (Tokyo Based) at Zoom

Tokyo, Tokyo, Japan

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, SaaS, CommunicationsIndustries

Requirements

Native Japanese skills (mandatory) and Business Fluency in English (preferred)
3+ years experience working in a SaaS or Cloud company (mandatory, preferably in sales, customer success or renewals)
Strong cross-functional collaboration, negotiation and relational skills
Customer churn forecasting, associated pipeline development and management skills
Demonstrated excellence in presentation and verbal skills with ability to build relevant, strategic messaging in customer meetings
Detail-oriented, organized, ethical, responsible, & self-motivated
Salesforce CRM, Clari, Zuora, Servicenow, Google Sheets/Slides experience (plus)
BS/BA degree (preferred)
Presence and proficiency in social media such as LinkedIn (plus)

Responsibilities

Manage direct and indirect (partner) renewals from a designated Book of Business (BoB) to drive high renewal rates (Net Renewal rate / Gross Renewal rate)
Engage customers at risk of cancelling due to satisfaction issues, adoption, or competitor threats; proactively flag at-risk accounts and invoke Executive Engagement where appropriate
Proactively engage with customers/partners on renewal opportunities 120-180 days before renewal date
Manage pricing and contract extensions with customers, focusing on upsell and cross-sell while articulating Zoom platform benefits
Assist at-risk customers by facilitating conversations to mitigate cancellation risk and drive cross-functional accountability
Drive cross-functional accountability on large at-risk accounts, maintain up-to-date notes, and forecast risks
Perform other operational tasks related to the Renewals team's day-to-day business
Work cross-functionally with CSMs, Sales, Channel team, Engineering, Support, and Executives
Meet quotas by forecasting weekly, quarterly, and quarter+1 against BoB, including renewal updates, churn, risks, and upsell opportunities via Clari
Maintain accurate and up-to-date records of customer interactions and renewal progress in Salesforce CRM

Skills

Renewals Management

Customer Retention

Upsell

Cross-sell

Contract Negotiation

Account Management

Sales Forecasting

Risk Mitigation

Cross-functional Collaboration

CRM

Partner Management

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

Land your dream remote job 3x faster with AI

Try Jobo Free