Renewal Support Analyst at SailPoint

Pune, Maharashtra, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Identity SecurityIndustries

Requirements

Bachelor’s degree or equivalent comparable experience
2-4 years of experience in renewals operations, renewals support, or a similar administrative role, ideally in a SaaS or cloud environment
Strong proficiency in Microsoft Excel and experience working with CRM and CPQ tools
High attention to detail with strong organizational and analytical skills
Excellent written and verbal communication skills in English
Ability to work independently and collaborate with remote teams across multiple time zones
Ability to work through multiple SailPoint commercial software systems
Familiarity with SaaS contracts, subscription models, and revenue recognition principles
Prior experience supporting Renewal Managers or Customer Success functions
Experience working with global teams or stakeholders

Responsibilities

Review customer entitlements and validate current subscriptions, licenses, and services across internal systems
Pull and organize customer contracts, order forms, and amendments to build accurate renewal profiles
Create and maintain baseline quotes and renewal spreadsheets for use by Renewal Managers
Develop and manage Excel spreadsheet that summarize renewal terms, product details, pricing, and timelines
Coordinate with cross-functional teams including CS Operations, CSMs, Deal Desk, and Finance to ensure data accuracy
Maintain and update internal systems (Salesforce, CPQ, etc.) with current contract and customer data as needed

Skills

Key technologies and capabilities for this role

ExcelSalesforceCPQRenewals OperationsContract ManagementEntitlement ValidationQuote BuildingSpreadsheets

Questions & Answers

Common questions about this position

Is this role remote, and where is it based?

This is a remote role based in India.

What is the salary for the Renewal Support Analyst position?

This information is not specified in the job description.

What skills and experience are required for this role?

Required skills include a Bachelor’s degree or equivalent, 2-4 years in renewals operations or similar in SaaS/cloud, strong proficiency in Microsoft Excel, CRM and CPQ tools, high attention to detail, analytical and organizational skills, and excellent English communication.

What does the company culture or work environment look like?

The role involves thriving in a fast-paced, global environment, working independently, collaborating with remote teams across multiple time zones, and coordinating with cross-functional global teams.

What makes a strong candidate for this Renewal Support Analyst role?

A strong candidate has 2-4 years in renewals operations or support in SaaS/cloud, proficiency in Excel and CRM/CPQ tools, strong analytical skills, attention to detail, and experience with global teams and supporting Renewal Managers.

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Austin, TexasHeadquarters

2004Year Founded

$20.7MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.

Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.

Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.

The company leverages AI and machine learning to enhance identity security solutions.

SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.

Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.

Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

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