Renewal Specialist (SMB) (Hybrid) at KnowBe4

Clearwater, Florida, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, SaaS, TechnologyIndustries

Requirements

Associate’s Degree or equivalent work experience and education preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Experience with Salesforce or other CRM preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Previous sales or negotiation experience
Strong verbal and written communications
Excellent time management and organization skills
Superior customer service skills
Strong collaborative and team work skills
Ability to work with minimal supervision
Ability to build rapport with customers via phone, email and video conferencing

Responsibilities

Manage all opportunities within assigned customer portfolio and perform research to understand customer health and account status as it pertains to those opportunities
Coordinate with SMB CSMs and Account Managers to strategize on renewals, add-on and upsells for their customers to maximize bookings
Be proactive when conducting discovery with customers on opportunities and handle any objections to ensure predictability of successfully closing those opportunities
Negotiate with customers on opportunities to prevent churn and secure optimal terms
Employ pricing strategies that meet the Company’s standards, policies, and procedures
Generate pricing quotes for renewals
Manage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts and meet regularly with the Renewal Specialist Regional Director to review
Thoroughly and accurately complete deal sheets in Salesforce for each opportunity
Meet and exceed bookings targets and quotas
Maintain impeccable administration of your opportunities in the Company’s CRM

Skills

Key technologies and capabilities for this role

Renewal ManagementCustomer NegotiationPricing StrategyAccount ManagementUpsell StrategiesChurn PreventionCustomer DiscoveryOpportunity Management

Questions & Answers

Common questions about this position

What is the salary for the Renewal Specialist position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

The role is hybrid with Clearwater positions open to candidates located in the greater Tampa Bay area.

What skills are required for this Renewal Specialist role?

Required skills include experience with Gmail, Google Docs, MS Office (Word and Excel), Salesforce or other CRM (preferred), previous sales or negotiation experience, strong verbal and written communications, excellent time management and organization skills, superior customer service skills, and strong collaborative teamwork skills.

What is the company culture like at KnowBe4?

KnowBe4 values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages employees to be themselves, with fun activities like team lunches, trivia competitions, and local outings whether working remotely or in-person.

What makes a strong candidate for this Renewal Specialist position?

Strong candidates will have an Associate’s Degree or equivalent, experience in sales or negotiation, proficiency with tools like Salesforce, Gmail, Google Docs, and MS Office, plus excellent communication, time management, customer service, and teamwork skills.

KnowBe4

Security awareness training and phishing simulations

About KnowBe4

KnowBe4 provides security awareness training and simulated phishing exercises to help organizations combat social engineering threats. Their platform is designed to be easy to use and can be quickly implemented, allowing IT professionals to deploy training programs faster than many competitors. The service includes a variety of training modules and phishing simulations that are accessible through a subscription model. A dedicated Customer Success team supports clients during the onboarding process, ensuring a smooth transition without requiring extra consulting time. The main goal of KnowBe4 is to enhance the security posture of businesses by educating employees about potential cyber threats.

Clearwater, FloridaHeadquarters

2010Year Founded

$390.1MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Financial Security - 3.5% 401k Matching, Company-wide Monthly Bonuses Up To $2,000 A Month, Employee Referral Bonuses, Employee Stock Purchase Program

Health and Wellness - Fully Paid Medical Insurance, Vision and Dental Plans, FSA (Flexible Spending Account), Free Gym Benefits Through Classpass, Virtual Yoga Classes, Free Fresh Fruit Delivered Weekly

Vacation, Time Off and Leave - Open Paid Time Off, National Holidays, Fully Paid Military Leave

Continuing Education - Tuition Reimbursement Up To $5,250 A Year, Certification Completion Bonuses Up To $10,000 A Year

Remote Work Options

Supporting Families - 8-weeks Fully Paid Parental and Adoption Leave, Breast Milk Shipping for Traveling Parents, Adoption Assistance, Fertility Assistance, Knowster Parents Employee Resource Group

On-site Life Coach

Risks

Emerging cybersecurity firms with similar AI-driven solutions may erode KnowBe4's market share.

Rapid evolution of AI-generated phishing attacks may outpace KnowBe4's defense capabilities.

Economic downturns could challenge subscription-based revenue models due to budget cuts.

Differentiation

KnowBe4 offers the world's largest security awareness training and simulated phishing platform.

The platform is user-friendly, intuitive, and scalable for busy IT professionals.

KnowBe4's rapid deployment is often twice as fast as competitors' solutions.

Upsides

Increased demand for cybersecurity training due to remote and hybrid work environments.

Growing interest in gamified learning enhances engagement in security awareness programs.

AI integration in cybersecurity tools predicts and prevents phishing attacks effectively.

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