Remote Tech Customer Spt Coordinator I at Remitly

Amsterdam, North Holland, Netherlands

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Risk Management, Tax SoftwareIndustries

Requirements

Background in accountancy, fiscal law, fiscal economics, or equivalent experience
Knowledge of fiscal declarations and/or fiscal software
Analytical, customer-oriented, and clear communicator
Excellent command of Dutch and English, both spoken and written
Good listener who asks the right questions and sharply analyzes customer problems
Interest in business processes and automation
Works accurately and structured

Responsibilities

Support customers in using the fiscal software
Register, analyze, and translate customer questions into the best solution
Find solutions for technical and functional software questions
Escalate complex issues to internal specialists
Collaborate with Support and Development colleagues to share knowledge
Document questions and actions in writing
Think along about improvements in service provision

Skills

Key technologies and capabilities for this role

Tax Declaration SoftwareAccountancyTax LawFiscal EconomicsCustomer SupportAnalytical ThinkingDutchEnglish

Questions & Answers

Common questions about this position

Is this position remote?

This information is not specified in the job description.

What benefits are offered for this role?

Benefits include Dutch Share Purchase Plan, annual profit sharing, comprehensive pension plan, home/office/travel expense reimbursement, generous vacation days with sabbatical option, parental/adoption/care leave, flexible hours, personal choice budget, extensive online training and career events, wellness programs, fitness facilities, internal networks, employee discounts, support program, annual RELX staff party, and performance rewards.

What skills and qualifications are required for this role?

Candidates need an education in accountancy, fiscal law, fiscal economics or equivalent experience, knowledge of fiscal declarations and/or fiscal software, analytical and customer-oriented mindset with clear communication in Dutch and English, good listening skills, interest in business processes and automation, and a structured working style.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Fiscaal Supportdesk Medewerker role?

A strong candidate has a background in accountancy, fiscal law, or fiscal economics, experience with fiscal software, strong analytical and customer service skills, fluency in Dutch and English, and a structured approach to problem-solving.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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