(Remote) Electrification Product Support Field Engineer at Caterpillar Inc.

Arizona, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Engineering, Energy, ElectrificationIndustries

Requirements

Extensive experience and knowledge of troubleshooting approaches, tools, and techniques for electrical equipment; ability to anticipate, detect, and resolve technical problems
Resolves difficult or high-impact equipment and systems problems
Coaches others on resolving integration or communications problems in multi-vendor environments
Applies specific techniques for isolating problems and defining resolution approaches
Uses advanced diagnostic techniques and tools for unusual or performance-related problems
Willingness to perform hands-on troubleshooting on Hazardous Voltage (HV) systems
Working knowledge of customer values and practices to align needs and satisfaction in business decisions; ability to create customized solutions
Shares customer passion for electrification and decarbonization needs
Communicates importance of customer needs/expectations and commits to resolving them
Working knowledge of data gathering and analysis tools and techniques
Understand and apply electrical incident energies and proper use of PPE
High emotional intelligence, humility, and openness to discovery (self-motivated, intelligent, team-oriented)

Responsibilities

Work side by side with dealers to educate and support troubleshooting issues, answer technical inquiries, and resolve field issues
Diagnose, repair, and rebuild electrification products (batteries, fuel cells, chargers, energy storage systems, electric drives) at designated repair areas
Communicate site advanced power product issues
Facilitate the return of failed parts to the factory for further analysis
CPI support: Identify, testing, data collection, and implementation of ICA’s/PCA’s
Assist dealers with understanding and implementation of Service Publications, TIB, Service Magazines, and Service Letters
Perform validation of procedures and identify improvements to Product Support Literature
Identify and document early product issues and improvement opportunities
Keep customers properly informed during repairs

Skills

Electrification

Batteries

Fuel Cells

Chargers

Energy Storage Systems

Electric Drives

Troubleshooting

PPE

Electrical Engineering

Power Products

Field Engineering

Technical Support

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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