Remote Acute Care RN, Night Shift Care OnDemand at Devoted Health

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Compact RN license and willingness to obtain additional licenses as needed (for non-compact states)
Minimum of 4 years of RN patient care experience
Prior clinical triage experience in Emergency Department, urgent care, primary care, or clinical patient care helpline
Telehealth experience required
Exceptional communication and listening skills
Ability to enjoy fast-paced work, eager to task switch, and happy to help colleagues
Eager to learn and able to quickly develop strong skills navigating electronic medical records and remote telephone/virtual video systems

Responsibilities

Work full-time, 40 hours per week on night shift (three scheduled clinical shifts per week: either 6p-6:30am or 8p-8:30am EST, including weekends)
Engage with members by telephone to provide clinical advice
Connect members with the care they need (triage to providers within Devoted Medical, primary care, urgent care, or emergent care)
Fiercely promote the model of caring for patients like family and safeguard the collaborative team-based culture
Deliver exceptional support to patients with urgent care complaints across multiple geographies using video telehealth visits and a multidisciplinary team to keep them safely at home
Listen carefully to patients to provide medical education, answer questions, and direct them to the next level of care
Work as a member of a team, including other RNs, nurse practitioners, physicians, and medical assistants, to ensure members get the care they need
Enthusiastically participate in learning sessions, team building activities, and personal skill development while teaching others

Skills

Key technologies and capabilities for this role

RN licenseclinical triagetelehealthpatient careelectronic medical recordstelephone triagevirtual video systemscommunication skillsEmergency Departmenturgent careprimary care

Questions & Answers

Common questions about this position

Is this a remote position?

Yes, this is a remote Acute Care RN role focused on telephonic and virtual video advice.

What is the work schedule for this role?

This is a full-time, 40-hour per week night shift position with three scheduled clinical shifts per week: either 6p-6:30am or 8p-8:30am EST, including weekends.

What skills and experience are required for this nurse position?

Required qualifications include a compact RN license (with willingness to obtain additional licenses), minimum 4 years of RN patient care experience, prior clinical triage experience in settings like Emergency Department, urgent care, primary care or helpline, telehealth experience, exceptional communication and listening skills, and ability to handle fast-paced work.

What is the company culture like for clinical guides at Devoted Health?

The culture emphasizes caring for patients like family, a collaborative team-based environment, and values caring, compassionate, solution-oriented, scrappy, resilient, and supportive team members who innovate in healthcare delivery.

What makes a strong candidate for this triage nurse role?

Strong candidates have the required RN license, 4+ years patient care and triage experience in relevant settings, telehealth proficiency, excellent communication skills, and desired traits like bilingual skills, experience with older adults, and eagerness to learn EMR and virtual systems.

Devoted Health

Medicare Advantage plans with personalized support

About Devoted Health

Devoted Health provides Medicare Advantage plans aimed at simplifying and making healthcare more affordable for seniors aged 65 and older. Their plans include services like provider and pharmacy searches, prescription drug coverage, and preventive care rewards. Members pay premiums for these plans, and the company may also receive government payments for managing Medicare benefits. What sets Devoted Health apart from competitors is their high level of customer service, featuring Devoted Health Guides who assist members in navigating their healthcare options and addressing common issues with traditional insurance. Additionally, they promote preventive care through the Devoted Dollars program, which rewards members for engaging in health activities. The goal of Devoted Health is to create a more compassionate and accessible healthcare experience for its members.

Waltham, MassachusettsHeadquarters

2017Year Founded

$2,194.5MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Comprehensive health plan

401(k) retirement plan

Generous vacation and holiday time

Lyra mental health resources

Time off to vote

Risks

Increased competition from Medicare Advantage providers like Clover Health and Oscar Health.

Potential regulatory changes affecting Medicare Advantage plans by CMS.

Rising healthcare costs could impact the affordability of Devoted Health's plans.

Differentiation

Devoted Health offers personalized assistance through Devoted Health Guides for member support.

The company emphasizes preventive care with its Devoted Dollars rewards program.

Devoted Health integrates virtual and in-home care with top local providers.

Upsides

Devoted Health raised $287 million in Series E funding in 2024.

The company expanded Medicare Advantage plans to eight new states in 2023.

Devoted Health achieved a 5-star Medicare Advantage rating in Ohio in 2023.

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