Virtual Lab Manager
QuartzySalary not specified
Not SpecifiedCompensation
N/AExperience Level
N/AJob Type
Not SpecifiedVisa
N/AIndustries
Requirements
- Bachelor of Science in Nursing
- Registered Nurse, in good standing with current state of licensure
- 5+ years of clinical experience
- 2+ years of direct people management experience in a clinical setting
- Strong organizational and leadership skills
- Professional communication skills (written, verbal, and nonverbal)
- Proficient in Google Suite and other technology
- Ability to be agile and balance multiple priorities
Responsibilities
- Lead a team of clinical staff responsible for delivering high-quality, efficient, and patient-centered virtual imaging support
- Interview, hire, and onboard new team members
- Lead, coach, and evaluate team members through regular 1:1s, performance reviews, and ongoing feedback
- Accountable for meeting team objectives, goals, and service standards
- Monitor workflow performance to ensure the team is meeting clinician and patient needs
- Lead and collaborate on quality and process improvement projects
- Serve as an escalation point for workflow questions/clarifications and complex cases
- Foster a culture of accountability, learning, and engagement
- Monitor workflows and dashboards to ensure service standards are met, adjusting staffing and assignments as needed
- Assist with day-to-day work and direct patient care, when needed
- Contribute to ongoing QA/QI work in partnership with the director and clinical quality team
Skills
Included Health
Healthcare advocacy and specialized care services
About Included Health
Included Health focuses on enhancing the healthcare experience for individuals who often face challenges in accessing quality care. The company provides a variety of services, including primary care, behavioral health, and virtual care, ensuring that members receive timely and appropriate treatment. Their model emphasizes 24/7 on-demand care with a diverse group of providers, allowing for personalized support tailored to complex health needs. Unlike many competitors, Included Health prioritizes underserved populations and partners with employers and consultants to deliver comprehensive healthcare solutions that not only improve health outcomes but also help reduce costs. The ultimate goal of Included Health is to make quality healthcare accessible and understandable for everyone, particularly those who have been overlooked by traditional healthcare systems.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$337.5MTotal Funding
GROWTH_EQUITY_VCCompany Stage
HealthcareIndustries
51-200Employees
Benefits
Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.
Risks
Competition from Teladoc and Amwell threatens market share.
Post-merger integration challenges could affect service delivery.
Regulatory scrutiny on telehealth may impact operational flexibility.
Differentiation
Included Health offers integrated primary and behavioral health services.
They provide 24/7 on-demand care with diverse providers.
Their data-driven approach enhances healthcare outcomes and reduces costs.
Upsides
Rising demand for telehealth boosts Included Health's virtual care services.
Employers investing in healthcare benefits expand Included Health's client base.
Value-based care models align with Included Health's focus on outcomes.
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