[Remote] Manager, Virtual Imaging Support RN at Included Health

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TelehealthIndustries

Requirements

Bachelor of Science in Nursing
Registered Nurse, in good standing with current state of licensure
5+ years of clinical experience (previous experience in primary or ambulatory care setting and telehealth experience preferred)
2+ years of direct people management experience in a clinical setting
Strong organizational and leadership skills, with experience driving engagement and accountability in a fast-paced setting
Professional, appropriate, effective, and tactful communication skills, including written, verbal, and nonverbal
Proficient in using Google Suite and other technology
Proven ability to lead teams effectively in dynamic and evolving environments
Ability to be agile and balance multiple priorities while maintaining a positive and professional attitude
Prompt and regular attendance at assigned work location
Ability to remain seated in a stationary position for prolonged periods
Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer, and other office-related equipment
No heavy lifting expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer/laptop) may be required
Ability to interact with leadership, employees, and members in an appropriate manner

Responsibilities

Interview, hire, and onboard new team members
Lead, coach, and evaluate team members through regular 1:1s, performance reviews, and ongoing feedback to ensure high-quality, productive work aligned with Included Health values
Ensure the team meets objectives, goals, and service standards
Monitor workflow performance to ensure the team meets clinician and patient needs
Manage both exempt and non-exempt team members
Lead and collaborate on quality and process improvement projects, using data to identify trends and enhance member experience and team performance
Contribute to ongoing QA/QI work in partnership with the director and clinical quality team
Serve as an escalation point for workflow questions/clarifications and complex cases
Foster a culture of accountability, learning, and engagement to promote retention and professional growth
Monitor workflows and dashboards to ensure service standards are met, adjusting staffing and assignments as needed
Assist with day-to-day work and direct patient care, when needed
Other duties as assigned

Skills

Key technologies and capabilities for this role

RNTeam LeadershipPerformance ManagementQuality ImprovementProcess ImprovementWorkflow ManagementInsurance VerificationAppointment SchedulingPatient Care CoordinationData AnalysisStaffingOnboardingCoachingEscalation Management

Included Health

Healthcare advocacy and specialized care services

About Included Health

Included Health focuses on enhancing the healthcare experience for individuals who often face challenges in accessing quality care. The company provides a variety of services, including primary care, behavioral health, and virtual care, ensuring that members receive timely and appropriate treatment. Their model emphasizes 24/7 on-demand care with a diverse group of providers, allowing for personalized support tailored to complex health needs. Unlike many competitors, Included Health prioritizes underserved populations and partners with employers and consultants to deliver comprehensive healthcare solutions that not only improve health outcomes but also help reduce costs. The ultimate goal of Included Health is to make quality healthcare accessible and understandable for everyone, particularly those who have been overlooked by traditional healthcare systems.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$337.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.

Risks

Competition from Teladoc and Amwell threatens market share.

Post-merger integration challenges could affect service delivery.

Regulatory scrutiny on telehealth may impact operational flexibility.

Differentiation

Included Health offers integrated primary and behavioral health services.

They provide 24/7 on-demand care with diverse providers.

Their data-driven approach enhances healthcare outcomes and reduces costs.

Upsides

Rising demand for telehealth boosts Included Health's virtual care services.

Employers investing in healthcare benefits expand Included Health's client base.

Value-based care models align with Included Health's focus on outcomes.

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