Technical Program Manager II
TrueMLSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise SoftwareIndustries
Requirements
Candidates should possess a Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience, and have at least 4 years of experience in project management, release management, or a related role. They should demonstrate a strong understanding of the software development lifecycle (SDLC), CI/CD pipelines, and Agile methodologies.
Responsibilities
The Release Manager II will develop and manage detailed release plans, schedules, and timelines, coordinate with cross-functional teams, identify risks and dependencies, define and maintain best practices for release management, serve as the focal point for release-related communications, collaborate with QA to ensure thorough testing, manage deployment processes, facilitate post-release validation, gather stakeholder feedback, and conduct retrospectives for continuous improvement.
Skills
Release Management
Project Coordination
Process Improvement
Automation
Risk Mitigation
Stakeholder Communication
Quality Assurance
Cross-functional Collaboration
Technical Background
LivePerson
Digital customer engagement and communication tools
About LivePerson
LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.
Key Metrics
New York City, New YorkHeadquarters
1995Year Founded
$40.5MTotal Funding
IPOCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees