Relationship Management Specialist at Adobe

San Jose, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Proactive, customer-obsessed sales professional mindset
Ability to thrive in turning potential into performance
Experience or capability in engaging existing customers with Acrobat products (Acrobat, Acrobat Studio, Acrobat Sign, Acrobat Services)
Skills in generating and closing pipeline for new emerging products
Quota accountability tied to expansion and utilization outcomes
Job-related knowledge, skills, and experience influencing pay within range

Responsibilities

Drive utilization across large enterprises by accelerating adoption of Acrobat, Acrobat Sign, Acrobat Studio, and Acrobat Services in complex environments, ensuring consistent usage across departments and business units
Build and strengthen executive relationships by cultivating strategic partnerships with senior stakeholders to align Document Cloud solutions with business priorities and act as a trusted advisor
Partner with Product & Engineering teams to surface customer feedback, identify friction points, and co-develop solutions for deeper product value and retention
Identify new revenue opportunities by analyzing usage patterns and business needs to drive upsell and cross-sell motions contributing to ARR growth
Collaborate with Account Executives on strategic accounts to support long-term account planning, renewal strategy, and executive alignment
Hunt for new contacts and champions by proactively identifying and engaging new stakeholders in existing accounts to expand influence, uncover use cases, and mitigate single-threaded relationship risks
Mitigate churn risk through activation & value delivery by ensuring quick and effective onboarding, monitoring health signals, and intervening early to prevent disengagement
Champion customer success metrics by tracking and reporting on activation rates, usage milestones, and expansion wins, using data to inform strategy and improve outcomes

Skills

Customer Success

Sales

Account Management

Product Adoption

Onboarding

Enterprise Sales

Churn Reduction

Pipeline Generation

Acrobat

Document Cloud

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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