Regional Service Supervisor - Midwest at Stryker

Kansas City, Missouri, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Must reside in geographical regional coverage area
Ability to be creative with solutions and react and deploy quickly to regions of need
Excellent attention to detail and the ability to research and analyze information and draw valid conclusions
Ability to think ‘outside the box’ for receipt related performance
Must be analytical and process-oriented, highly motivated with results driven leadership abilities
Must have effective written and verbal communication skills as well as highly developed analytical and organizational skills, preparation and report presentation
Ability to set priorities, multi-task and meet deadlines
Ability to manage multiple tasks and various stakeholders with minimal supervision
Understanding of document process and procedures
Ability to build relationships at levels within the organization and with customers and partners
Stryker product knowledge preferred
Bachelor’s Degree, Associates Degree, or equivalent certifications preferred
Minimum (2-4) years of recent service, sales or supply chain experience
Must be able to travel up to 50%
Basic computer skills including MS Office Suite with strong Microsoft Excel and PowerPoint skills
Excellent analytical skills
Excellent interpersonal skills
Solid understanding of critical receipt metrics and their impact on the business and customer relationships

Responsibilities

Achieve regional receipt objectives and other performance metrics related to receipt growth, quality and efficiency as directed by the Director of Service
Deploy as needed based on regional service resource needs including vacation coverage and scheduling and resource management
Support in the implementation of strategies to improve quality of service, enhanced performance and increased profitability across the region at the direction of the Area Service Manager and Director of Service
Responsible for regional service associate on-boarding, field training of new employees
Lead in the development of regional in-service scheduling, participate in program awareness/in-service activities as well as pre/post analysis
Assist Service Manager in the development and execution of regional ‘action plans’ including receipt metrics geared toward maximizing incremental receipt growth and meeting regional receipt quotas
Lead, guide and develop regional service associates with education and program awareness schedules at the account level
Act as liaison between regional service and field sales teams to promote a strong cohesive environment that drives receipt results within respective region
Ensure account coding and account change forms are completed and up to date
Compile, analyze and share receipt opportunity data for regional Business Reviews (attend key reviews when requested)
Utilize receipt dashboard to develop comparative trending, analyze IDN/customer receipt performance and identify growth opportunities within the region for receipt growth
Participate in and drive tactical or strategic calls as requested by service managers
Manage on-going evaluation of Strategic Programs performance and communicate results to field leadership
Maintain relationships with local sales representatives to maximize current program results while supporting sales and service growth targets
Maintain relationships with key Savings Direct and Go-Green customer contacts to increase receipt levels within the region
Directly apply feedback and metrics to propose process improvements that drive customer satisfaction with our service platform
Assist in regional service training needs, and performance feedback as directed by Service Manager
Drives day-to-day Regional Service Associate engagement, performance, and activities
Leads receipt management activities within regional accounts
Supervisory Responsibilities: Yes

Skills

service management

team leadership

training

performance metrics

data analysis

dashboard utilization

strategic planning

relationship management

onboarding

scheduling

business reviews

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

Land your dream remote job 3x faster with AI

Try Jobo Free