Regional Service Manager, Customer Service (South)- Hyderabad Location at Danaher Corporation

Kolkata, West Bengal, India

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Diagnostics, BiotechnologyIndustries

Requirements

Bachelor’s degree in engineering or related technical discipline
5+ years of technical field service experience in Life Sciences / Diagnostics / Healthcare equipment, including people leadership OR demonstrated readiness for first-line manager role
Proven ability to manage a field workforce with responsibility for territory planning, escalation management, and customer satisfaction metrics
Ability to travel 40-50%, including overnight, within territory or locations
Must have a valid driver’s license with an acceptable driving record

Responsibilities

Lead, coach, and develop Field Service Engineers across the South region to deliver superior service experience to customers
Drive KPIs including response time, install base uptime, TAT, and service contract execution
Plan and optimize workforce capacity, resource allocation, and scheduling to ensure coverage and service continuity
Ensure compliance with Beckman Coulter Life Sciences quality, safety, and service standards
Collaborate cross-functionally with Sales, Technical Support, and Supply Chain to enhance service delivery and customer outcomes

Skills

Team Management

Field Service Engineering

Customer Service

Operational Excellence

Service Delivery

Customer Satisfaction

Leadership

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

Land your dream remote job 3x faster with AI

Try Jobo Free