[Remote] Regional Service Director (East) - Abbott Core Lab at Abbott

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Minimum of a Bachelor’s Degree in a technical discipline; an advanced degree is preferred
Minimum 8 years prior related experience overall; 3 years in a management function
In Vitro Diagnostics experience is required
Experience working in a quality system-driven organization and environment
Extensive experience with large healthcare systems and Integrated Delivery Networks
Proven capability and track record in service leadership, including successful management of budgets and capital expenditures
Proven track record in driving change and challenging the status quo, viewed as a change agent in the organization
Strong strategic business acumen with a track record of growing renewals and increasing customer satisfaction
Excellent people management skills with a proven track record of interpersonal agility to operate across cultural and geographic boundaries
Ability to bring teams together, especially in difficult times
Strong customer orientation, with the ability to understand the changing face of the customer in the industry

Responsibilities

Align with US Diagnostics commercial leadership to deliver unique service experience to our customer base across the region, that drives renewals and reference-ability
Partner with Managing Directors to define and achieve the long-range strategic plan for the region, balancing long-term goals with short-term business needs
Implement and execute service and support strategy, budget and resource planning to drive efficiency, profitability, customer loyalty, standardization and harmonization of service tools and processes
Anticipate market trends and environmental forces and implement the necessary changes to meet customer needs
Provide direction and leadership for the US field service organization, fostering a healthy, growing business
Ensure development activities are in place to maintain a constant supply of high-performing talent
Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives
Direct Reports: Manage District Service Managers and front line service roles
Ensure compliance with regulatory agencies and that systems, procedures, and management structures are in place to meet goals ethically and legally
Interface with relevant Core Lab partners in areas such as Global Technical Operations, Quality, Marketing, Finance, Pricing, Sales, Commercial Operations, Training, and HR
Travels as required to manage and support the regional sales teams
Achievement of renewal and customer loyalty goals
Improvement in Gross Margin & Division Margin
Successful implementation of Core Lab offerings in target accounts
Achievement of key service performance indicators focused on efficiency and customer centricity
Development and retention of high-performing talent

Skills

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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