Regional Service Delivery Technical Manager (Drilling Services)

Houston, Texas, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Oilfield ServicesIndustries

Requirements

Candidates must possess a Bachelor's degree from an accredited university or equivalent industry experience in Drilling Services. A minimum of 10 years of experience in operational management and/or service delivery within the region is required, along with customer-facing experience. Excellent communication, problem-solving, analytical, and computer skills are essential. Proficiency in English and Spanish is mandatory, with Portuguese proficiency being preferred. Occasional home working is possible when not on customer site, and travel frequency is expected to be between 35% and 40%.

Responsibilities

The Regional Service Delivery Manager is accountable for the regional service delivery organization, including Applications Engineering, Technical Support, Reliability, and Remote Operations Services. Responsibilities include achieving product line operational performance targets, planning and executing the remote operations strategy, engaging with local customers on service delivery and performance goals, and participating in business performance reviews. The manager will also be involved in high-impact incident response, conducting readiness assessment reviews, monitoring and improving Key Performance Indicators (KPIs), ensuring adherence to the BHGE Service Delivery Process, managing personnel development including hiring, training, and succession planning, and participating in quality and operations improvement efforts. Field incident management, root cause determination, and corrective action implementation are also key duties.

Skills

Service Delivery

Technical Support

Reliability

Remote Operations

Customer Engagement

Business Performance Reviews

Incident Response

Operational KPIs

Continuous Improvement

Job Cycle Management

Baker Hughes

Energy technology solutions for oil and gas

About Baker Hughes

Baker Hughes provides a wide range of services and products aimed at improving the performance and sustainability of businesses in the oil and gas industry. Their offerings include advanced technology solutions, consultancy services, and training programs that help clients optimize operations, enhance safety, and minimize environmental impact. The company focuses on machine asset management and health monitoring solutions, and their training services combine e-learning with classroom instruction to boost workforce competency. Unlike many competitors, Baker Hughes integrates sustainability into its core business model, emphasizing environmental, social, and governance principles. Their goal is to lead the transition to cleaner energy by reducing their carbon footprint and promoting diversity and inclusion within their workforce.

Houston, TexasHeadquarters

1972Year Founded

IPOCompany Stage

Consulting, EnergyIndustries