Regional Service Delivery Technical Manager (Drilling Services)

Job Title

Regional Service Delivery Technical Manager - Drilling Services

Role Overview

Are you a leader looking for a new opportunity? Do you enjoy working with global customers to create innovative solutions? Baker Hughes has an opening in its Oilfield Services (OFS) Product Company for a Service Delivery Leader for Drilling Services (DRS) Product Line at our facility in 2001 Rankin Road, Houston TX. As a leader in the oilfield services industry, Baker Hughes offers opportunities for qualified people who want to grow in our high-performance organization. Our leading technologies and our ability to apply them safely and effectively create value for our customers and our shareholders.

Responsibilities

Partner with the best. As a Regional Service Delivery Manager, you will be responsible for:

• Regional Service Delivery Organization: Applications Engineering, Technical Support, Reliability and Remote Operations Services (ROS/ROMS)
• Product Line Operational Performance: Accountable for product line operational performance within the region, including NPT, % Good Runs, MTBF, etc.
• Remote Operations Strategy: Planning and Execution of the remote operations strategy to drive operational productivity.
• Customer Engagement: Local customer engagement and alignment regarding service delivery and performance goals within operations.
• Business Performance Reviews: Preparation and participation of regular business performance review meetings with key accounts.
• Incident Response: Participation in high-impact incident response with local customers and implementation of Critical Response Teams.
• Readiness Assessment: Conducting readiness assessment reviews of personnel, equipment, and facilities to deliver business plans and customer expectations, escalating to the global team as necessary.
• Operational KPIs: Accountable for targeted Operational Key Performance Indicators (KPIs). Monitor KPIs to evaluate the effectiveness of operational activity. Action any deviation from KPI targets to drive continuous improvement.
• Service Delivery Process: Implementation and monitoring of the BHGE Service Delivery Process – Managing the Job Cycle. Ensure transactional discipline and adoption of the managing the job cycle process and content.
• Personnel Competency: Ensure trained and competent personnel perform each activity (CMP program).
• Talent Management: Manage and provide oversight to hiring, talent pipeline, career development, annual appraisals, and ensure proper succession planning.
• Quality & Improvement: Participate actively in quality & operations improvement efforts. Identify any gaps in local capabilities and develop improvement plans to ensure compliance with global standards.
• Field Incident Management: Field incident management process reporting, root cause determination, corrective actions, and closure.

Qualifications

Fuel your passion. To be successful in this role you will:

• Bachelor’s degree from an accredited university or equivalent and relevant industry experience within the product line.
• At least 10 years of experience in operational management and/or service delivery within the Regions for the designated product line.
• Customer Facing Experience: Have customer facing experience.
• Communication Skills: Excellent communication skills, tact, and diplomacy to interface with various internal and external customers.
• Attitude: Enthusiastic, positive attitude and team player.
• Problem Solving: Creative and original thinking, excellent problem-solving skills.
• Technical Skills: Computer literate, analytical, dynamic.
• Language Proficiency: Proficiency in English and Spanish.
• Travel: Expected travel frequency 35% - 40%.
• Additional Language: Proficiency in Portuguese.

Work Environment

Work in a way that works for you. We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Occasional home working possible when not on customer site.

About Baker Hughes

Working with us. Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other. Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have...