Regional Senior Associate, Cross Border (Air) at Ninja Van

Subang Jaya, Selangor, Malaysia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, Supply ChainIndustries

Requirements

Diploma or Degree in Supply Chain/Logistics preferred
Minimum 2 years of relevant experience in freight forwarding operations or knowledge of Airfreight, Export, and Import Clearance
Ability to analyze numerical and cost data effectively
Strong multitasking skills and ability to meet deadlines across multiple projects
Strong process mindset with freight forwarding and e-commerce knowledge
Proven problem-solving skills, creativity, teamwork, and innovation
Proficiency in Google Office suite
Proficiency in fr8Labs
Fluent in English, Mandarin, and Bahasa Melayu
Willingness to travel within Southeast Asia

Responsibilities

Oversees the overall performance of current solutions and operations
Develops competitive freight solutions
Management of escalations, Ad-hoc, or Exceptions
Responsible for vendor lead time adherence
Billing/financial reporting (timeliness, accuracy, costing)
Actively track and trace shipments and update customers accordingly
Collaborate with Freight team members to innovate around constraints & solutions
Work with the Ninja Freight team to ensure customer expectations are well-managed
Coordinate Ninja Freight’s air freight shipment handling (air freight operation and coordination, shipment documents) with sales support and customers
Support the Regional Manager in sourcing suitable air freight and clearance vendors
Support the Regional Manager with onboarding and implementation for all vendors
Responsible for providing operational requirements and input before/during vendor onboarding
Responsible for monitoring vendor ops performances and key practices
Remain updated on the assigned region’s shipping and customs regulations
Responsible for producing the WI and SOPs to ensure operations scalability and consistency, and equip the team with the right skill set and knowledge to validate vendor invoices
L2 escalations - liaison with management (internal and external)

Skills

freight operations

vendor management

air freight coordination

shipment tracking

billing

financial reporting

customs regulations

SOP development

escalation management

logistics optimization

Ninja Van

Technology-enabled logistics and delivery services

About Ninja Van

Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.

Singapore, SingaporeHeadquarters

2014Year Founded

$947.9MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Competitive income compared to the market

Tet bonus , Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class AON Health Insurance for manager level

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities

Provide laptop for employees

Risks

Increased competition from startups like Toki threatens market share.

Recent layoffs in the tech team may hinder innovation and technology advancement.

Reliance on revolving credit facility suggests potential cash flow challenges.

Differentiation

Ninja Van leverages advanced technology for real-time parcel tracking and delivery scheduling.

The company offers a wide network of drop-off and pick-up points for convenience.

Strategic partnerships with financial institutions enhance service offerings and customer reach.

Upsides

Rising e-commerce in Southeast Asia boosts demand for last-mile delivery services.

Expansion of warehouse facilities improves logistics infrastructure for SME clients.

New leadership appointments indicate a focus on regional growth and development.

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