Regional OnSite Specialist - New Jersey at Stryker

New Jersey, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Minimum one year of operating room or sterile processing experience preferred
Must be able to complete and maintain vendor credentialing requirements for all assigned accounts
Ability to understand account standards and effectively communicate to specialists
Must be flexible and adaptable to support the needs of the day and works well under pressure
Excellent organizational and interpersonal skills, demonstrating strong verbal and written communication
Excellent time management skills with ability to use independent judgment and critical thinking effectively
Must be able to observe and correct minute inconsistencies (e.g., in the printed word, products, procedures)
Obtain and maintain a HSPA Certification, as required
Adhere to HIPAA and other related patient confidentiality policies and procedures
Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility

Responsibilities

Support daily OnSite operations within an assigned area, focusing on uninterrupted account coverage, on-the-job training, and education to OnSite Specialists
Provide clinical surgical support by managing all relevant equipment as it pertains to various account-specific contracted scopes of work and functions
Lead timely and effective on-the-job training and onboarding activities for OnSite Specialists; provide education on multiple products, processes, and complex situations
Coordinate daily operations with OnSite leaders to ensure effective execution and assessments of staffing and training
Remain available to fill anticipated or unplanned staffing gaps
Anticipate related device needs of OR staff and surgeon during surgical procedures; coach Onsite specialists on anticipating customer needs
Provide physicians and OR personnel with information on new and current minimally invasive surgical products
Ensure effective surgical care to patients as related to third-party and Stryker Endoscopy equipment
Demonstrate and maintain knowledge of a broad variety of minimally invasive Stryker and third-party surgical equipment and instruments
Troubleshoot and maintain Stryker Endoscopy equipment
Accurately record and report data metrics related to all specific job functions daily
Communicate updates on account information to ensure continuous high levels of service
Drive adherence with team members to ensure compliance with appropriate regulations, policies, and industry standards
Build and maintain relationships with surgeons, patients, OR personnel, Central Processing, Biomed, Sales Representatives, OR Management, Hospital Administration, and other Stryker employees and partners
Analyze and resolve both routine and non-routine product issues expediently using independent judgment
Adhere to all Stryker and medical facility policies, standards, and procedures
Communicate OnSite escalations in partnership with appropriate stakeholders; communicate customer needs and complaints to OnSite Leadership and appropriate Endo/cross-divisional representatives
Identify continuing education opportunities, schedule/host in-services if applicable
Attend customer huddles and meetings as invited
Coordinate or delegate equipment management, repairs tracking, and loaner coordination if applicable
Support projects and continuous improvement initiatives within OnSite
Adhere to all policies and procedures in the Stryker code of conduct and Stryker Employee Handbook; embody Stryker’s core values and leadership expectations
Carry out additional responsibilities as assigned by direct manager
Demonstrate professional work ethic and attitude at all times

Skills

Key technologies and capabilities for this role

minimally invasive surgerysurgical equipment managementon-the-job trainingequipment troubleshootingOR supportStryker Endoscopyclinical surgical supportdata metrics reportingrelationship buildingregulatory compliance

Questions & Answers

Common questions about this position

Is this position remote or office-based?

The role is field-based, supporting daily OnSite operations within an assigned area in New Jersey.

What are the key responsibilities of this role?

Key duties include providing clinical surgical support, managing equipment, leading on-the-job training and onboarding for OnSite Specialists, troubleshooting Stryker Endoscopy equipment, and ensuring compliance with regulations.

What skills or certifications are required for this position?

Candidates must demonstrate knowledge of minimally invasive surgical equipment, ability to troubleshoot and maintain Stryker Endoscopy equipment, and obtain and maintain HSPA Certification as required.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Regional OnSite Specialist position?

Strong candidates have experience in surgical support, equipment management, training others, building relationships with OR staff and surgeons, and independent problem-solving in clinical settings.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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