Regional Manager, Cross Border (Business Process Management) at Ninja Van

Subang Jaya, Selangor, Malaysia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, TechnologyIndustries

Requirements

5-7 years of work experience in process improvement/optimization, business operations, consulting/project management
Bachelor’s Degree in any related field
Demonstrated experience in executing complex multi-stakeholder projects
Demonstrated experience in project management, process improvement, change management/tech development and risk management
Proficiency in Lean/Six Sigma/Agile methodologies, project management, stakeholder management, data analysis
Detail oriented, with a focus on accuracy and efficiency
Demonstrated experience in managing teams and nurturing talent
Proficiency in Generative AI, MS Word, Powerpoint, Excel, VBA Macros, Google Apps Scripts
Exceptional (confident & effective) communication skills

Responsibilities

Oversee all Cross Border teams’ initiatives and projects, working with department heads from the Cross Border Logistics, Commercial, Special Projects and Finance Teams to ensure they are monitored, tracked, accounted for and completed
Serve as a Project Management Office, offering the service to all Cross Border teams, including the initiation, planning, execution, monitoring and control portions of each project. The projects taken on will be prioritised based on expected impact to profits
Conduct process reviews, business process mapping, analysis and process redesign, implementing Lean, Six Sigma and Agile methodologies to determine inefficiencies, losses and waste, and eliminate them whilst fostering alignment and improved communication
Implement Continuous Improvement initiatives, conduct innovation labs, lead knowledge sharing sessions and provide frameworks to ensure teams are independently and continuously executing continuous improvement
Support in the development of AI solutions with the Regional Senior Manager
Work with Tech Product and all Cross Border teams in product initiation, development, training and adoption, ensuring accurate and prioritised product builds, on-time development of tech products, sufficient product training for the end users as well as 100% adoption of products
Ensure requirements are clear and accurate, products are prioritised correctly, and builds are executed precisely
Produce clear timelines and measurements of success post product development
Responsible for the review of internal processes and controls, identifying risks, and proposing resolutions and action plans to senior management
Responsible for ensuring all reviewed processes are documented and filed accurately
Responsible for periodic audits to ensure reviewed processes are being abided by

Skills

Project Management

Business Process Improvement

Change Management

Risk Management

Compliance

Process Reviews

Stakeholder Management

PMO

Project Initiation

Project Planning

Project Execution

Project Monitoring

Ninja Van

Technology-enabled logistics and delivery services

About Ninja Van

Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.

Singapore, SingaporeHeadquarters

2014Year Founded

$947.9MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Competitive income compared to the market

Tet bonus , Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class AON Health Insurance for manager level

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities

Provide laptop for employees

Risks

Increased competition from startups like Toki threatens market share.

Recent layoffs in the tech team may hinder innovation and technology advancement.

Reliance on revolving credit facility suggests potential cash flow challenges.

Differentiation

Ninja Van leverages advanced technology for real-time parcel tracking and delivery scheduling.

The company offers a wide network of drop-off and pick-up points for convenience.

Strategic partnerships with financial institutions enhance service offerings and customer reach.

Upsides

Rising e-commerce in Southeast Asia boosts demand for last-mile delivery services.

Expansion of warehouse facilities improves logistics infrastructure for SME clients.

New leadership appointments indicate a focus on regional growth and development.

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