Regional Director of Operations at Optima Dermatology

Cleveland, Ohio, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, DermatologyIndustries

Requirements

Bachelor's degree in business or health administration, or equivalent business experience
5+ years of progressively responsible experience in operations
Functional experience in healthcare preferred
The willingness to work in a team-oriented environment
The ability to multi-task and prioritize job duties
Must be able to complete tasks with accuracy and attention to detail
Highly proficient with spreadsheet, database, and practice management applications
Ability to supervise, train, and evaluate new and current staff

Responsibilities

Oversee Practice Managers in their region
Ensure all operational policies & procedures are followed at the practice-level consistently across their region
Review the recruitment and staffing of employees by Practice Managers
Verify Practice Managers have an adequately trained staff
Verify performance evaluations are being properly performed by Practice Managers
Ensure Practice Managers are completing and following an employee engagement plan
Assist Practice Managers on issues related to patient satisfaction and patient flow
Support Practice Managers in addressing performance and disciplinary issues
Ensure Practice Managers are engaged in their communities and actively promoting patient volume for their clinics
Support Practice Managers with provider engagement
Regularly visit clinics in the region to inspect key behaviors and support your team
Ensure that all clinics are open and appropriately staffed during regularly scheduled hours and special events
Ensure that all appropriate IT and facilities requests are properly submitted and that clinics are aesthetically pleasing and consistent across clinics
Promote teamwork and collaboration, help ensure a positive productive work environment
Support morale and motivate Practice Managers
Perform project management duties consistent with growing our operations business
Consistently review clinic operations for process improvement
Ensure regulatory & compliance standards are followed within each clinic
Manage the operational aspects of all new location openings within the region
Create goals and timelines for project implementation and generate monthly reports tracking progress

Skills

Key technologies and capabilities for this role

Operations ManagementLeadershipProject ManagementStaff ManagementPerformance EvaluationEmployee EngagementPatient SatisfactionProcess ImprovementTeam MotivationMulti-site OversightClinic OperationsProvider Engagement

Questions & Answers

Common questions about this position

What is the compensation for the Regional Director of Operations role?

The position offers competitive compensation, along with the personal reward of transforming patients’ lives and building the most defensib.

Is this a remote position or does it require travel to Ohio locations?

This information is not specified in the job description.

What qualifications are required for this role?

A Bachelor's degree in business or health administration (or equivalent experience), 5+ years of progressively responsible operations experience, functional healthcare experience preferred, proficiency with spreadsheet/database/practice management apps, and ability to supervise/train/evaluate staff are required.

What is the company culture like at Optima Dermatology?

The role emphasizes a team-oriented environment, promoting teamwork and collaboration, supporting morale, and ensuring a positive productive work environment.

What makes a strong candidate for the Regional Director of Operations position?

Strong candidates will have a Bachelor's degree or equivalent, 5+ years in operations (healthcare preferred), multi-tasking and prioritization skills, attention to detail, proficiency in relevant software, and proven ability to supervise, train, and evaluate staff.

Optima Dermatology

Comprehensive dermatology and cosmetic skin care services

About Optima Dermatology

Optima Dermatology provides a wide range of dermatology and cosmetic skin care services, catering to individuals with medical skin conditions like eczema and acne, as well as those seeking cosmetic enhancements. The company employs experienced providers who utilize the latest technologies in skin care, offering services that include medical, surgical, and cosmetic dermatology all in one location. What sets Optima Dermatology apart from its competitors is its focus on high-quality, patient-centered care, treating every patient with the same care as a friend or family member. This approach not only improves patient satisfaction but also encourages repeat visits and referrals. The goal of Optima Dermatology is to deliver exceptional patient experiences while addressing diverse skin care needs.

Portsmouth, New HampshireHeadquarters

2018Year Founded

DEBTCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Risks

Increased competition could dilute Optima's market share in key regions.

Teledermatology's rise may threaten Optima's traditional consultation model.

Rising equipment costs could impact financial margins and facility maintenance.

Differentiation

Optima Dermatology employs industry-leading providers using the latest skin care technologies.

They offer comprehensive services, including medical, surgical, and cosmetic dermatology under one roof.

Their patient-centric approach treats every patient like family, enhancing satisfaction and loyalty.

Upsides

Teledermatology can expand Optima's reach and patient base significantly.

AI integration in diagnostics can enhance service accuracy and efficiency.

Growing demand for non-invasive procedures aligns with Optima's cosmetic service offerings.

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