Region Director, Retail Field Ops (Division 04 Region 24) at CVS Health

North, South Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Healthcare, PharmacyIndustries

Requirements

Dynamic and inspirational leadership to create a culture of differentiated patient and customer care and business excellence
Business oversight of up to 180 retail stores with an average span of control of 10 direct reports and over 1,500 colleagues
Ultimate responsibility for customer and patient satisfaction and business success in the market
Ability to build and develop a team of District Leaders focused on growing the business through consistent delivery of company Purpose
Deep, firsthand knowledge of retail pharmacy operations to drive top-line sales, expanded services, performance improvements, and compliance with company policies, with safety as a top priority
Model Heart at Work behaviors and set examples for all store colleagues

Responsibilities

Cultivate the Region talent pipeline, including oversight and development of District Leaders and RD Emerging Leaders
Promote inclusive District-level succession planning and staffing strategies to meet colleague and business needs, emphasizing employer brand at local pharmacy schools
Develop District Leader recruiting capabilities (e.g., cold calling, competitor visits, campus recruiting)
Oversee relationship with region training leaders for consistent delivery and completion of colleague training programs
Oversee District Leaders to ensure appropriate staffing and scheduling to meet customer demand, support engagement, and mitigate risks in understaffed markets
Create a culture of recognition, empowerment, development, and inclusion; use colleague sentiment metrics for root cause diagnosis and strategy creation
Identify, mentor, and develop future District and Region Leadership talent
Deliver timely performance reviews, coaching, and counseling for District Leaders
Develop and execute business plans and strategies for all performance measures (e.g., P&L, sales-to-budget, scripts-to-budget, immunizations, MCP, inventory, payroll, asset protection)
Proactively review business reports to derive insights on Region and District performance; use metrics for root cause diagnosis and strategy creation

Skills

Retail Operations

Team Leadership

Customer Satisfaction

Business Development

Performance Management

Change Management

Sales Growth

Compliance

Coaching

Omnichannel Retail

Pharmacy Operations

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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