Referral Coordinator at BrightAI

Springfield, Missouri, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Mental HealthIndustries

Requirements

High school diploma or GED required
Previous customer service experience preferred
Excellent oral, written, and interpersonal communication skills required
Strong customer service orientation skills and ability to multi-task while being a team player
Excellent typing skills and ability to work with a computer
Flexibility and openness to floating to different locations
Reliable transportation to get to the area assigned
Ability to perform sedentary work: exerting up to 10 pounds of force occasionally, repetitive movements of hands, fingers, and arms for typing/writing, sitting most of the time with brief walking/standing

Responsibilities

Answer incoming calls and provide assistance or direct them to the appropriate staff member
Schedule first-time appointments for outpatient and psychiatric services, managing the appointment system to ensure efficient and accurate scheduling
Assess customer needs, including crisis situations, handling calls accordingly
Perform clerical tasks such as sending appointment letters/reminders, filing, generating reports, and maintaining activity logs
Verify client insurance eligibility and referral sources using various websites and software systems
Adhere to HIPAA guidelines to ensure customer privacy and confidentiality at all times
Take on additional duties as assigned by the supervisor

Skills

Customer Service

Phone Etiquette

Appointment Scheduling

Insurance Verification

Crisis Assessment

Clerical Tasks

Data Entry

Report Generation

BrightAI

Digitizes physical assets for legacy enterprises

About BrightAI

BrightAI transforms traditional industries by digitizing physical assets and processes using technologies like the Internet of Things (IoT), Edge AI, cloud computing, and mobile technologies. The company primarily serves legacy enterprises, helping them modernize their operations to become more competitive in the global market. By quickly integrating its solutions, BrightAI drives immediate improvements in cash flow, creating a cycle of growth and profitability for its clients. The goal is to make digital transformation accessible and affordable for a wide range of businesses.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$14.6MTotal Funding

SEEDCompany Stage

Data & Analytics, Industrial & Manufacturing, AI & Machine LearningIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Competition from tech giants like Google and Microsoft could overshadow BrightAI.

Rapid technological advancements may render BrightAI's solutions obsolete if innovation lags.

Economic downturns could reduce demand for BrightAI's digital transformation solutions.

Differentiation

BrightAI specializes in digitizing physical assets for legacy enterprises.

The company leverages IoT, Edge AI, and cloud technologies for digital transformation.

BrightAI's solutions create an EBITDA flywheel, driving growth and profitability.

Upsides

BrightAI raised $15M in seed funding to enhance its AI platform.

The rise of 5G technology benefits BrightAI's real-time asset monitoring solutions.

Growing focus on predictive maintenance boosts demand for BrightAI's AI-driven platform.

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