Ability to carry out job functions and responsibilities as assigned
Support club policies, procedures, and compliance
Act with honesty and integrity, lead with the member in mind, and escalate concerns as appropriate
Ensure a safe and positive environment
Embrace inclusion and diversity, work collaboratively and respectfully as a team
Move with speed and agility
Innovate and adapt
Maintain a friendly and positive attitude
Understand how to access and read production and/or financial performance reporting for the department
Responsibilities
Provide members with prompt and courteous service and assistance
Replenish, refill, stock, and straighten merchandise
Ensure proper signage of merchandise
Keep sales floor clean, neat, and fully organized
Replenish milk, dairy, freezer, food, and non-food merchandise
Fold and organize apparel, books, and other merchandise
Remove empty cardboard from the sales floor, shelves, display cases, and replenish box bins
Use cardboard baler to dispose of cardboard
Return all returned and re-shop merchandise to the sales floor
Maintain all club policies and procedures
Perform other duties as assigned, including working in other departments
Deliver service excellence, resolve and deescalate member concerns
Commit to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Work as a team to deliver GOLD club standards daily, including grand opening look, all items stocked, promotional plans executed, visible accurate signage, clean and organized inside and out