Operations Technician III
BrightseedSalary not specified
Not SpecifiedCompensation
InternshipExperience Level
InternshipJob Type
UnknownVisa
Financial Services, TechnologyIndustries
Requirements
- Excellent written and verbal communication skills
- Strong customer service orientation and ability to manage high-pressure situations
- Advanced troubleshooting and analytical skills; ability to prioritize and multitask
- Experience with Microsoft products (Office, Windows), Dell, Apple hardware, and enterprise IT environments
- Ability to work independently and as part of a team; flexible and proactive approach
- Enthusiasm for learning new technologies, processes, and compliance standards
- Commitment to continuous improvement and professional development
Responsibilities
- Report to the local Level 2 team leader; collaborate regionally and globally
- Manage assigned tasks/projects within agreed timelines, escalating as needed
- Perform advanced hardware setup, replacement, and troubleshooting (including PC builds, component swaps, diagnostics)
- Deliver proactive, professional IT support to end users, both onsite and remotely
- Complete user moves, new joiner installations, and office technology refreshes
- Maintain asset inventory, stock controls, and ensure compliance with DW Level 2 standards
- Analyze, diagnose, and resolve desktop issues; implement corrective actions and document solutions
- Collaborate with global support teams to resolve complex user issues
- Participate in disaster recovery and business continuity exercises
- Uphold procedures for incident logging, reporting, and performance monitoring
- Create and update technical and end-user documentation
- Meet or exceed DW Level 2 customer service expectations
Skills
Windows
MS Office
PC hardware
laptops
mobile devices
market data apps
root cause analysis
IT troubleshooting
asset inventory
hardware diagnostics
BlackRock
About BlackRock
New York City, New YorkHeadquarters
1988Year Founded
$78,647.7MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
Benefits
Health Insurance
Unlimited Paid Time Off
Mental Health Support
Wellness Program
401(k) Retirement Plan
Risks
FDIC scrutiny could lead to regulatory challenges for BlackRock.
Workforce reduction may indicate internal financial pressures or strategic shifts.
Involvement in Yangzijiang Shipbuilding exposes BlackRock to geopolitical risks.
Differentiation
BlackRock's Bitcoin ETF, IBIT, reached over $50 billion in assets quickly.
The firm is developing a layer-2 tokenized real-world asset platform on Ethereum.
BlackRock's partnership with Frax Finance enhances its stablecoin market presence.
Upsides
IBIT's success attracts a broader range of cryptocurrency investors.
The Ethereum platform positions BlackRock as a leader in blockchain financial services.
Partnership with Frax Finance enhances digital finance offerings and compliance.
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