[Remote] R-162503 Associate Account Manager (PA, MA, NH, RI, NJ, DE, MD) at Republic Services

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Waste Management, TransportationIndustries

Requirements

High school diploma or G.E.D. (Required)
0 - 2 years of customer service experience (Required)
Waste or transportation industry experience (Preferred)

Responsibilities

Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis
Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers
Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate
Responds to all cancellation requests in alignment with the established escalation policy
Proactively communicates with or responds to customers in support of company pricing initiatives
Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals
Responsible for capturing customer emails, minimizing rate restrictions and customer credits
Increases customer penetration by selling full suite of Republic Services products
Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships
Performs other job-related duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceSalesforceOutbound CallsCustomer RetentionContract ManagementPricing Knowledge

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Eligible employees can participate in comprehensive medical, dental and vision coverage, health care and dependent care spending accounts, short- and long-term disability, life insurance, EAP, employee discounts, 401(k) with company match, and ESPP.

Is this a remote position or does it require working in specific locations?

This information is not specified in the job description.

What are the minimum qualifications for the Associate Account Manager role?

A high school diploma or G.E.D. is required, along with 0-2 years of customer service experience.

What is the salary or compensation for this role?

This information is not specified in the job description.

What experience makes a strong candidate for this position?

Waste or transportation industry experience is preferred, and candidates should have customer service experience to handle proactive outreach, retention, and sales of services.