Quality Assurance Officer

Employment Type: Full-time Location Type: Remote Salary:

Company Description

Montu is Australia's largest healthtech business, specializing in alternative healthcare. Founded in 2019, Montu supports patients, doctors, and pharmacies through its Alternaleaf clinic, offers accredited healthcare education to clinicians via its SAGED platform, and provides dispensing solutions to pharmacies across Australia through Leafio. Montu is also the founding member of Cannabis Council Australia, a non-for-profit advocacy body focused on advancing legislative change in healthcare.

Mission: To make alternative healthcare more affordable and accessible for the millions who could benefit.

Recognition:

• Australia’s fastest-growing tech company in the Deloitte TechFast 50 for two consecutive years (#1 in 2022 and 2023), achieving remarkable revenue growth of 26,000% and 9,000%.
• Named #1 on LinkedIn’s Top Startups Australia 2024.
• The largest business of its kind outside North America.

Work Environment: This role is an Australia-based, fully work-from-home position, with access to co-working spaces in Sydney, Melbourne, and Brisbane.

Job Description

Montu is seeking a sharp, detail-oriented Quality Assurance Officer to join its Clinical Governance team. This pivotal role is responsible for ensuring practitioners operate safely, ethically, and in full compliance with relevant standards, including NSQHS, federal/state prescribing laws, and telehealth privacy frameworks.

You will work closely with clinical data, AI-assisted tools, and cross-functional teams to conduct regular audits, surface insights, and support improvements to our quality systems. This is an excellent opportunity for an individual with a strong background in healthcare quality or compliance to shape the future of virtual care in Australia.

What you’ll be doing:

• Run monthly and quarterly audits of clinical activities, including prescribing, documentation, credentialing, and patient consent.
• Monitor practitioner conduct and flag potential issues using AI filters and Patient Management System (PMS) alerts.
• Maintain accurate records of audits, follow-ups, and resolutions.
• Identify recurring issues and escalate risks to senior leaders and the Clinical Governance team.
• Support investigation and improvement projects related to adverse events, privacy breaches, or patient complaints.
• Collaborate with Clinical Ops and Product teams to embed QA insights into workflows and tools.
• Contribute to the development of QA systems, including checklists, dashboards, and benchmarks.
• Assist with internal and external reporting, including compliance dashboards and management summaries.
• Stay on top of privacy, prescribing, and telehealth regulations to keep Montu ahead of the curve.

Qualifications

• 3+ years in a quality assurance, clinical auditing, or compliance role, ideally in healthcare, digital health, or a regulated clinical setting.
• Strong understanding of clinical governance frameworks (NSQHS knowledge is a bonus).
• Confident in reading and interpreting clinical documentation against formal standards.
• Experience with digital systems, such as PMS tools, AI filters, or compliance dashboards.
• Excellent written communication skills, with the ability to translate complex findings into clear reports and recommendations.
• Analytical thinker with high attention to detail and solid professional judgment.
• Comfortable working independently and collaborating across teams.
• Knowledge of virtual care models and a commitment to driving safe, high-quality patient outcomes.

Additional Information

You will be joining a high-performing, fast-paced team where your work drives meaningful impact in a leading tech company at the intersection of healthcare. We pride ourselves on our driven and results-focused culture, where ambitious individuals can push the boundaries of innovation and contribute to better outcomes for Australians.