Director of Quality Assurance (QA)
Juniper SquareSalary not specified
- Full Time
- Senior (5 to 8 years)
Keywords Studios
Quality Assurance Associate - Taiwan - Internal Job Posting
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Video Games & Interactive EntertainmentIndustries
Requirements
Candidates must possess over two years of experience in customer support or a contact center environment, demonstrating native-level proficiency in both Traditional and Simplified Chinese, alongside advanced English skills. Flexibility in shift schedules is required, and a strong understanding of Quality Assurance principles is beneficial. Furthermore, candidates should have hands-on experience in Quality Assurance, a relevant background in customer support roles, and the ability to deliver professional feedback. Proficiency in Excel with excellent analytical abilities, the capacity to work autonomously and collaboratively, and strong communication skills are also necessary, along with assertiveness, a can-do attitude, attention to detail, and effective task prioritization skills.
Responsibilities
As a Quality Assurance Associate, the role involves transaction monitoring of agents’ calls, emails, or back-office work, providing feedback for agent, process, and project improvement. This includes conducting audits, reviewing and analyzing data to identify areas for improving customer experience and preventing fraud or policy violations, performing deep dives into relevant data when necessary, calibrating with internal and external counterparts, generating quality reports and insights, and attending meetings with clients and internal departments regarding QA data and issues. The role also involves participating in building high-quality standards for customer service and ensuring integrity of generated data by maintaining accuracy and regularly reviewing data inputs.
Skills
Transaction Monitoring
Quality Assurance
Customer Experience
Data Accuracy
Feedback and Process Improvement
Team Collaboration
Keywords Studios
Comprehensive service provider for video games
About Keywords Studios
Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.
Key Metrics
London, United KingdomHeadquarters
1998Year Founded
$487.8MTotal Funding
IPOCompany Stage
Consumer Software, Entertainment, GamingIndustries
5,001-10,000Employees