Quality Analyst at Warby Parker

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EyewearIndustries

Requirements

1+ years of experience performing highly analytical work
Passionate about delivering an excellent customer experience and quality product
Great at working across teams and managing many priorities at once
Expert in Google Sheets and Slides (or Excel and PowerPoint)
Self-motivated with a strong desire to learn and take action
Highly organized and data-driven

Responsibilities

Create and maintain proactive quality reporting to identify and address quality opportunities, positively impacting the product portfolio and customer experience
Partner with a quality assurance specialist to identify quality-related trends from returns, FQC failures, and retail tickets; quantify impact and prioritize resolutions
Provide visibility to optical technical standards data for optician compliance in Retail and Customer Experience teams; assist in creating KPIs and target thresholds for quality-driven remakes and returns
Manage ongoing reporting and data analytics on non-compliance to Rx order integrity; partner with customer-facing teams to address customer complaints and low NPS
Steer quality auditing by identifying products with quality gaps and calculating opportunities to reduce or eliminate them
Investigate costs of poor quality and present potential customer and business impacts of low NPS, returns, remakes, exchanges, breakage, and FQC failures to stakeholders
Work cross-functionally to establish end-to-end quality reporting, integrating upstream and downstream data for actionable, holistic quality metrics
Foster a culture of quality assurance across the company using data to showcase customer and business benefits of high-quality products

Skills

Data Analytics

Quality Reporting

KPIs

Trend Analysis

Quality Auditing

Cross-functional Collaboration

NPS Analysis

Stakeholder Presentation

Warby Parker

Direct-to-consumer affordable eyewear retailer

About Warby Parker

Warby Parker offers stylish and high-quality prescription glasses and sunglasses directly to consumers at affordable prices, starting at $95, which includes lenses. Their unique Home Try-On program allows customers to select five frames to try at home for free, making the shopping experience convenient and reducing the challenges of buying eyewear online. Unlike traditional retailers, Warby Parker combines online and physical retail channels, allowing customers to try on frames in person at their stores. The company also has a social mission, distributing a pair of glasses to someone in need for every pair sold, which enhances their brand reputation and customer loyalty. Warby Parker's focus on affordability, convenience, and social responsibility sets it apart in the eyewear market.

New York City, New YorkHeadquarters

2010Year Founded

$842.9MTotal Funding

IPOCompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Company Match

Parental Leave

Short-term Disability

Employee Assistance Program

Bereavement Leave

Optical Education Reimbursement

Snack Pantry

Risks

Competition from online retailers like Zenni Optical could erode market share.

Expansion into physical stores may increase operational costs and financial strain.

Supply chain disruptions could impact Warby Parker's inventory levels.

Differentiation

Warby Parker offers a unique Home Try-On program for customer convenience.

The company combines affordability with high-quality, stylish eyewear products.

Warby Parker's social mission enhances its brand reputation and customer loyalty.

Upsides

Increased demand for blue light lenses boosts Warby Parker's sales potential.

Growing ethical consumerism aligns with Warby Parker's social mission, enhancing brand value.

AR technology can improve Warby Parker's Home Try-On program, reducing return rates.

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