QA Sr. Analyst con uso de Salesforce at Accenture

Buenos Aires, Buenos Aires, Argentina

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Outsourcing, Operations, Contact CentersIndustries

Requirements

Experience in administrative roles and operational management, preferably related to Contact Centers or customer service areas
Studies in Business Administration, Industrial Engineering, Economics, or related fields (desirable)
Advanced proficiency in MS Excel (exclusive, including macros and data analysis), MS Office package, and SAP
Intermediate/advanced English (desirable); Portuguese nice to have
Advanced knowledge of Google G Suite
Knowledge of SQL
Analytical, proactive, dynamic, organized, attention to detail, and strong interpersonal communication skills
Effective communication in remote environments
Proactive problem-solving
Ability to work independently and in team settings
Residence in CABA or GBAA

Responsibilities

Perform call listening for advisors
Update Heatmap and Advisor Ranking
Feed and train AI model
Report on training needs
Execute and review quality protocol follow-up
Conduct trainings on quality protocols
Lead weekly meetings

Skills

Salesforce

MS Excel

Office

SAP

English

Contact Centers

Quality Protocols

AI Model Training

Data Analysis

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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