[Remote] QA & Major Incident Manager (AU MSP, WFH) at Connectly

Philippines

Not SpecifiedCompensation

Senior (5 to 8 years), Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Skills

Key technologies and capabilities for this role

ITILIncident ManagementProblem ManagementService Request ManagementServiceNowMajor Incident ManagementQuality AssuranceProcess AuditsContinuous ImprovementRoot Cause AnalysisPerformance MetricsCustomer Feedback

Questions & Answers

Common questions about this position

Is this position remote or work-from-home?

Yes, this is a fully remote position with Work From Home (WFH) offered as a benefit.

What is the salary for this QA & Major Incident Manager role?

Salary is not specified in the job description, but a competitive salary package and annual appraisal are mentioned as benefits.

What experience and skills are required for this position?

Candidates need 5+ years in Quality Assurance or Service Management, 3+ years in a leadership role, 3+ years as a Major Incident Manager, extensive ITIL knowledge in Incident, Problem, and Service Request Management, and hands-on experience with ITSM tools like ServiceNow.

What benefits does the company offer?

Benefits include WFH, medical, dental coverage and life insurance, paid vacation and sick leave with quarterly sick leave conversion, competitive salary package and annual appraisal, financial assistance program, mandatory government benefits and 13th month pay, regular company events, work-life balance, and career growth opportunities.

What is the company culture like?

The company is certified as a Great Place to Work, top-rated employer in the Philippines, emphasizes work-life balance, regular company events, and has a mission to empower organizations through technology while providing career growth opportunities.

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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