PTP Lead, Greater China at Universal Music Group

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Music, EntertainmentIndustries

Requirements

Detailed understanding of the review process underlying all PTP activities and associated controls, which include Invoice processing, Vendor Master, T&E, Helpdesk, Payments, PTP reports
High integrity, independent and analytical and communications skills together with a strong sense of responsibility
At least 12 years' relevant experience in PTP, with at least 5 years as a Lead, preferable working with SSC or but will consider BPO structure
Proactive, fast learner, self-motivated and performance-driven

Responsibilities

Collaboratively guide the transition and establishment of the PTP operations within the SSC, ensuring a smooth transfer of financial processes, systems, and data from the Business Units in the region to the SSC
Work with SSC leadership, BU finance, Business Leaders and outsourced party to establish service levels, performance metrics, and technology requirements, and adapt them as needed over time
Oversee the day-to-day operations of PTP and outsourced party deliverables, ensuring the prompt and precise delivery of financial services to stakeholders within the region
Manage service level agreements (SLAs) and key performance indicators (KPIs) to meet or surpass performance targets for all PTP processes, which include (but not limited to): Vendor onboarding, Document processing, Payments, Helpdesk, Reconciliation and T&Es
Review, coordinate and prioritize the work done by outsourced party and offer insights and feedback on areas of improvement or on areas of excellence
Monitor global process adherence and controls implementation across all employees involved in the PTP flow
Highlight all areas of concern, risks for non-compliance of corporate policy and procedures
Adhere to and improve the governance model between Local business units, SSC and outsourced party
Collaborate with global process owners regarding process standardization and optimization, improvements, automations or system upgrades
Support communication of change and trainings for all team members (local, SSC, outsourcing) with respect to PTP processes or automations
Escalate outsourcing party business continuity challenges (managerial KPIs) or performance challenges (SLAs) to Outsourcing contract manager
Ensure that the FTE capacity planning is reflective of accurate volumes and average handling time
Stay updated on tax regulations and statutory requirements applicable to PTP processes and help implement necessary adjustments to ensure compliance
Lead migrations and knowledge transfers for new business units, prepare relevant documentation and drive process consistency & standardization in order to optimize operational efficiency
Participate in the ongoing documentation and updating of company procedure manuals

Skills

Key technologies and capabilities for this role

PTPAccounts PayableProcure-to-PayFinancial OperationsTransition ManagementSLA ManagementKPI ManagementStakeholder ManagementOutsourcingFinance ProcessesShared Services

Questions & Answers

Common questions about this position

What is the salary or compensation for the PTP Lead position?

This information is not specified in the job description.

Is this PTP Lead role remote or does it require working in an office?

This information is not specified in the job description.

What key skills or experience are required for the PTP Lead role?

The role requires strong management of end-to-end PTP activities including vendor onboarding, document processing, payments, helpdesk, reconciliation, and T&Es, along with expertise in overseeing SLAs, KPIs, stakeholder collaboration, process optimization, and risk management.

What are Universal Music Group's core values and company culture like?

UMG's core values are Authenticity, Boldness, Creativity, Connection, Drive, and Insight, which form the essence of their people and make UMG the most renowned company in the music industry.

What makes a strong candidate for the PTP Lead position at UMG?

Strong candidates will have experience managing PTP operations, collaborating with finance stakeholders, business units, and outsourcing partners, overseeing SLAs and KPIs, ensuring process adherence, and driving transitions and optimizations in a shared service center environment.

Universal Music Group

Global music recording, publishing, and distribution

About Universal Music Group

Universal Music Group (UMG) operates as a major player in the global music industry, engaging in recording, publishing, and distribution across over 60 countries. The company works with a wide range of clients, from famous artists like Elton John and Taylor Swift to new and independent musicians. UMG's operations include selling physical and digital music, streaming services, licensing music for various media, and organizing live performances. The company signs artists to contracts, produces their music, and manages their publishing rights, while also offering marketing and promotional services to help artists expand their reach. UMG generates revenue through multiple channels, including music sales, streaming subscriptions, licensing fees, live performances, and merchandise. This diverse approach allows UMG to maintain its leadership position in the music market by providing comprehensive support to artists and capitalizing on various revenue opportunities.

Santa Monica, CaliforniaHeadquarters

1934Year Founded

$3,890.9MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Salary

401k

Flexible PTO

Medical, dental, visiion insurance

Student Loan Repayment Assistance & Tuition Reimbursement

Well-Being Allowance

Risks

Legal battle with Drake over 'pay-for-play' could harm UMG's reputation.

Downtown Music acquisition may face regulatory scrutiny, delaying expansion plans.

AI partnership with Amazon may not fully address evolving AI content challenges.

Differentiation

UMG leads the music industry with a diverse global presence in 60+ countries.

UMG's artist-centric streaming model enhances engagement and revenue for musicians.

UMG's strategic partnerships, like with Amazon, bolster innovation and content protection.

Upsides

UMG's acquisition of Downtown Music boosts its independent music sector presence.

Partnership with KLAY Vision positions UMG as a leader in AI-driven music innovation.

Collaboration with WPP enhances UMG's marketing capabilities and global reach.

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