Property Administrator (Real Estate & Customer Experience Coordinator at Prologis

Mt Laurel, New Jersey, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, LogisticsIndustries

Requirements

3+ years of experience in administrative role, customer service, real estate or related field
Excellent communication and people skills, with a strong ability to build and maintain relationships with internal and external customers, team members, and external partners
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines, with a sense of urgency and follow-through
Good mathematical and analytical skills
Proficient knowledge of Microsoft Office Suite (e.g., Word, Excel, PowerPoint, Outlook)
Positive, proactive work ethic and attention to detail
Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation
Preferred:
Valid driver’s license and the ability to travel to multiple properties
Knowledge of CRM systems such as Yardi, Salesforce
Familiarity with real estate processes and documentation, such as purchase agreements, leases, and property management responsibilities

Responsibilities

Support a team of Property Managers and a Maintenance Technician by providing operational and communications support
Collaborate closely with internal teams, such as Leasing, Construction, Customer Account Representative, etc. to support ongoing team initiatives and special projects as assigned
Coordinate with vendors and Maintenance Technicians to support prompt completion of service tickets and inspections through Prologis work order system
Work closely with the Customer Account Representative team on payment collections and update reporting databases as required
Process vendor invoices using Accounts Payable platforms and code invoices accurately and route for Manager approval
Review building general ledgers and reclass as needed to support consistency with budgeting guidelines
Prepare various customer related paperwork for distribution including contact lists, annual payment schedules, and annual reconciliations
Assist with vendor contract preparation via DocuSign and manage the completed documents
First point of contact to support customer and vendor requests and assist or direct as needed
Use internal tools such as Yardi, Prologis FM, Box, and Salesforce to track customer data, vendor activity, lease documentation, and utility accounts
Maintain document organization using DRS and Box folders in alignment with internal naming conventions
Ensure all property records follow company standards, legal requirements, and governmental agency directives
Other special projects as assigned

Skills

Key technologies and capabilities for this role

Administrative SupportCustomer ServiceVendor CoordinationWork Order ManagementInvoice ProcessingAccounts PayableDatabase ManagementTeam Collaboration

Questions & Answers

Common questions about this position

What experience is required for this role?

The position requires 3+ years of experience in an administrative role or customer service.

Is this a full-time position?

Yes, this is a full-time employment opportunity.

Where is this job located?

The role is based in East Rutherford, New Jersey.

What does the team structure look like for this position?

You will be part of a Customer Experience Team (CET) supporting Property Managers and a Maintenance Technician, with close collaboration across internal teams like Leasing, Construction, and Customer Account Representatives.

What kind of person succeeds in this role?

This role is ideal for an organized, pro-active individual who thrives in a fast-paced, customer-focused environment and values cross-functional collaboration.