x), Customer Care at Clairo

Budapest, Hungary

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Customer CareIndustries

Requirements

Bachelor’s degree in electronics or technical school or equivalent experience
Must be computer literate with Microsoft and Google Office products, e-mail, and electronic calendar knowledge and abilities
Three years of prior project management experience preferred
Proficient in the English language with outstanding interpersonal and communication skills, both written and verbal
At least three years of experience within customer care
Able to work under pressure and be an influencing factor without direct authority
Ability to work independently and effectively in given areas of responsibility
Organized, detail-oriented, and strong multi-tasking skills
Self-motivated and team oriented
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

Responsibilities

Manage and execute strategic projects as assigned by the direct manager
Plan, setup, and monitor processes and project phases
Identify, analyze, and interpret trends or patterns
Create/distribute specific and complex statistics/reports on a regular, ongoing basis
Coordination of various teams working in support of the assigned projects
Maintain, enhance, and develop Customer Care media e.g.: presentations and documents
Maintain, enhance, develop, and assure compliance with Policies/SOPs/SWIs, as well as internal guidelines
Achieve high customer satisfaction and provide outstanding support, business growth, and team building
Act cost-consciously and profit orientated
Internalize and promote the company vision
Work with management to prioritize business and information needs
Provide accurate and detailed project time reports, complete assignments within prescribed and committed timelines, seeking assistance and support when necessary
Locate and define new process improvement opportunities and escalate as appropriate
Apply problem solving strategies to address issues and maintain documentation to monitor progress and ensure timely project completion
Develop and maintain positive and effective working relationships with all team members within the department
Accurate, regular, and timely reporting to the direct manager
Listen to and accept input by actively applying feedback to daily work while continuously striving to improve performance
Assist in interdepartmental interactions and ensures effective cooperation
Assist management with other related technical and administrative tasks

Skills

Project Management

Process Improvement

Data Analysis

Reporting

Team Coordination

SOP Compliance

Customer Satisfaction

Problem Solving

Trend Analysis

Statistics

Clairo

Generates clinical evidence for trials

About Clairo

Clario specializes in generating clinical evidence for medical research by utilizing a comprehensive technology platform. Their services support various types of clinical trials, including decentralized, hybrid, and site-based trials. Clario's approach combines nearly 50 years of experience with a vast network of facilities across nine countries, allowing them to conduct a significant number of clinical trials and regulatory approvals. What sets Clario apart from competitors is their extensive expertise and the ability to provide a wide range of endpoint technologies, which enhances the quality of evidence produced. The company's goal is to empower partners in the healthcare industry to improve patient outcomes through reliable and rich clinical data.

London, United KingdomHeadquarters

1972Year Founded

$29.9MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Biotechnology, HealthcareIndustries

5,001-10,000Employees

Benefits

Competitive and equitable total rewards package

Physical, mental and financial health and wellness

Flexible working approach

Risks

Increased competition from AI-driven platforms like Medable may threaten Clario's market share.

The IPO filing may lead to investor pressure for rapid financial returns, affecting strategy.

AI integration from ArtiQ poses data privacy and compliance risks, especially in the EU.

Differentiation

Clario offers a comprehensive endpoint technology platform for diverse clinical trial models.

The company has nearly 50 years of experience in clinical trial technology solutions.

Clario's global presence includes 30 facilities across North America, Europe, and Asia Pacific.

Upsides

Clario's IPO aims for a valuation of over $10 billion, indicating strong market confidence.

The FDA clearance of SpiroSphere® with wireless ECG enhances Clario's clinical trial capabilities.

Clario's acquisition of ArtiQ boosts its AI capabilities in respiratory clinical trials.

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