Project Manager, Digital Services

Position Overview

• Location Type:
• Job Type: Full Time
• Salary:

Granicus is a GovTech company focused on transforming the industry by connecting governments and their constituents. The company aims to support customers by meeting community needs and implementing technology equitably and inclusively. Granicus has been recognized on the GovTech 100 list and as one of the best companies to work for by BuiltIn. For 25 years, Granicus has served over 5,500 government agencies and 300 million citizen subscribers with cloud-based solutions for communications, website design, meeting and agenda management, records management, and digital services.

This Project Manager role is part of the Granicus Digital Services Implementation Team, specifically within the customer engagement arm. The Implementation Services (IS) team helps government agencies create valuable online services and improve community support through strategic experience management.

Responsibilities

• Manage medium-sized customer projects throughout the implementation lifecycle.
• Act as the primary point of contact for high-touch clients, offering insights on system performance, best practices, and account status (enhancement requests, support tickets).
• Prioritize initiatives based on business needs and requirements.
• Advise customers on improving their online processes, focusing on user experience.
• Track project progress against milestones, budgets, and performance indicators, and report to senior management.
• Create and maintain project plans, status reports, and other project documentation.
• Identify and mitigate potential implementation risks proactively.
• Evaluate and assess customer business processes to anticipate requirements, identify improvement areas, and develop/implement solutions.
• Enable customers to effectively utilize the AMANDA Product by creating project plans aligned with their implementation goals.
• Participate in sprint planning, review, and retrospective meetings, providing feedback to the team.
• Collaborate with internal partners, fostering relationships to support their efforts and product delivery.

Requirements

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's policies.

Company Information

• Company: Granicus
• Mission: Serving the People Who Serve the People. Transforming the Govtech industry by bringing governments and their constituents together.
• Recognition: GovTech 100 list (past 5 years), recognized as one of the best companies to work for by BuiltIn.
• Reach: Serves 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers across the U.S., U.K., Australia, New Zealand, and Canada.
• Solutions: Comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services.

Application Instructions

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