Project Manager at CVS Health

Hartford, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Project Management: Ability to manage multiple projects and deliverables in a fast-paced environment
Analytical Skills: Strong data analysis and reporting capabilities; experience with variance reporting and identifying operational outliers
Communication: Excellent written and verbal communication skills, including experience with plain language writing for member communications
Stakeholder Management: Ability to collaborate with cross-functional teams (Marketing, Digital, Legal, Compliance, Vendors)
Process Improvement: Experience reviewing and optimizing outreach and engagement processes
Technical Acumen: Familiarity with digital platforms, mobile apps, AI, MS Office Suite, and communication tracking tools
Bachelor's Degree or Equivalent

Responsibilities

Lead and support initiatives focused on member communications, claim payment and product, and operational excellence
Partner cross-functionally with multiple business partners and vendor teams to drive improvements in outreach, reporting, and member experience
Collaborate with Marketing and Digital teams to assess current processes and use analytics to recommend future improvements
Review and optimize outreach processes, including call volume, member satisfaction rates, and effectiveness
Recommend and implement best practices for communication channels and outreach volume
Create long-term recommendations for communication prioritization and arbitration needs; support communication personalization strategy
Measure and communicate the impact of solutions to leadership
Track daily, weekly, and monthly activity; identify outliers and assist with variance reporting
Ensure timely execution and utilization of data extracts and automation reports for analysis
Provide business operational support for Aetna’s communication applications including reporting, customer service, taxonomy integrity, and security access
Partner with Legal and Compliance to address regulatory changes impacting member/provider payment and communications
Provide communication applications and product and payment feature updates and support user testing

Skills

Project Management

Analytics

Reporting

Data Analysis

Automation

User Testing

Cross-Functional Collaboration

Regulatory Compliance

Operational Excellence

Communication Strategy

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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